Company Info
Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria.
Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
Job Title: National Service Manager (White Goods/Home Appliances)
Location: Ikeja, Lagos
Employment Type: Full-time
Role Overview
- We are hiring for our client a National Sales Manager who will monitor warranty claims, handle customer complaints, manage the repair or replacement of products and ensure overall customer satisfaction.
Responsibilities
- Develop and implement effective aftermarket service strategies
- Oversee the processing of warranty claims and customer complaints
- Design and monitor a framework for the repair or replacement of defective products
- Design / Improve standard operating procedures for the Service Team
- Ensure the maintenance of accurate records of all after-sales services
- Train and oversee the performance of the customer service team
- Coordinate with vendors and suppliers for parts and service support
- Ensure compliance with all relevant regulations and quality standards
- Devise innovative ways to develop strong customer relationships to enhance brand loyalty
- Monitor and report on after-sales services performance and metrics
Requirements
- Proven work experience in after-sales service management or a similar role
- Service experience in the white goods industry is preferred, but not mandatory
- Excellent understanding of customer service and experience in managing a team
- Strong organisational and leadership skills
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and a high-volume workload.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should send CV to: [email protected] using the Job Title as the mail subject.