National Service Manager (White Goods/Home Appliances) at Ascentech Services Limited

Lagos

Ascentech

Company Info

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria.

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

Job Title: National Service Manager (White Goods/Home Appliances)

Location: Ikeja, Lagos

Employment Type: Full-time

Role Overview

  • We are hiring for our client a National Sales Manager who will monitor warranty claims, handle customer complaints, manage the repair or replacement of products and ensure overall customer satisfaction.

Responsibilities

  • Develop and implement effective aftermarket service strategies
  • Oversee the processing of warranty claims and customer complaints
  • Design and monitor a framework for the repair or replacement of defective products
  • Design / Improve standard operating procedures for the Service Team
  • Ensure the maintenance of accurate records of all after-sales services
  • Train and oversee the performance of the customer service team
  • Coordinate with vendors and suppliers for parts and service support
  • Ensure compliance with all relevant regulations and quality standards
  • Devise innovative ways to develop strong customer relationships to enhance brand loyalty
  • Monitor and report on after-sales services performance and metrics

Requirements

  • Proven work experience in after-sales service management or a similar role
  • Service experience in the white goods industry is preferred, but not mandatory
  • Excellent understanding of customer service and experience in managing a team
  • Strong organisational and leadership skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple tasks and a high-volume workload.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send CV to: [email protected] using the Job Title as the mail subject.

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