Network Operation Centre (NOC) Field Engineer at Tizeti

Tizeti is a fast-growing NCC licensed Internet Service Provider and top provider of UNLIMITED INTERNET in Lagos and expanding coverage to Eastern and Southern Nigeria as well as other West African countries.

Job Title: Network Operation Centre (NOC) Field Engineer

Location: Enugu

Employment Type: Full-time

Job Description

• The Network Operation Centre (NOC) is responsible for ensuring the maximum possible service availability and performance of base stations and the internal network Sitting within the NOC,.
• The network team is responsible for managing and interacting frequently with Technical Support, Managed Support, Service Provisioning and Sales teams and communicate ideas and information to people from a non-technical background.
• We also work very closely with the Design and Engineering teams and as such need to have a good all-round understanding of networks and systems. Importantly, Develop a solid understanding of products and processes, join our call-out rota providing 24×7 support as well as covering both planned and unplanned out-of-hours work as required.

Key Responsibilities:

• Ensure stable and reliable network services (e.g. access points, service networks, and core network).
• Day-to-day network performance monitoring.
• Network troubleshooting and fault analysis; hardware troubleshooting and repair.
• Resolution of trouble tickets and response; carrier interface and escalations.
• Deployment and maintenance of network monitoring, analysis, and reporting tools.
• Application of configuration changes via our change control systems and processes.
• Installation of network hardware and software.
• Participate in a 24×7 call-out rota.
• Monitor base station access points and routers
• Build base stations
• Liaise with support/customer service teams concerning customer complaints and resolution
• Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance
• Perform network equipment upgrade, installation, and configuration
• Provide active network surveillance, maintenance, and fault management to ensure optimum uptime, network stability, and security
• Create and follow up on trouble tickets about network issues until resolution
• Collate technical documentation and reports on network changes, events, and configurations
• Ensure that the base stations have 99% uptime by Target SLAS

Qualifications

• Second class upper (2.1) or upper credit
• University degree or HND in engineering, computer science, information technology, or any other related discipline.
• An added advantage to have certifications, such as Networking, Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA)

Salary

• N130,000 – N155,000 / month.

Application Closing Date
28th February, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.