Company Info
Large organization
200 + Employees
ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.
ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.
Job Title: Network Support Engineer
Location: Lagos
Job Summary
- Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, Wimax services etc.
- To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.
Duties and Responsibilities
- Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.
- Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
- Proactively monitor all ipNX owned & installed network elements in corporate customers’ premises.
- Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
- Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
- Prepare daily incidence summary reports.
Requirements
- B.Sc / B.Eng in Computer Science Computer Engineering / Electrical-Electronics engineering (2.2/Upper Credit at minimum).
- CCNA , CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
- A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) is desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
Application Closing Date
30th March, 2025.
How to Apply: Interested and qualified candidates should Click Here to apply online
