Company Info

Large organization

200 + Employees

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Job Title: Officer, Client Service

Job Ref ID: 80438855A-0001

Location: Ado Ekiti, Ekiti

Job type: Full-time

Business Segment: Personal & Private Banking

Job Description

  • Attend to telephonic queries regarding cheque books.
  • Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
  • Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
  • Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
  • Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
  • Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.

Qualifications

  • Candidates should possess a minimum of First Degree

Behavioral Competencies:

  • Checking Details
  • Interacting with People
  • Resolving Conflict
  • Completing Tasks
  • Thinking Positively.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

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