Company Info
Large organization
200 + Employees
FiberOne is the largest Fiber to the Home (FTTH) premium broadband provider in Nigeria. We deliver excellent Fiber internet services
FiberOne is the largest Fiber to the Home (FTTH) premium broadband provider in Nigeria. We deliver excellent Fiber internet services across homes and offices with a triple-play service comprising broadband, voice, and video. Our cutting-edge technology can guarantee low latency and optimal speed.
Job Title: Onboarding Team Lead
Location: Anthony Village, Lagos
Employment Type: Full-time
Job Objective
- Onboarding responsibility is to make sure customer installation is completed within the SLA to align with the organization’s goals for customer satisfaction and service excellence.
Accountabilities
- Supervision of agents in your team to ensure the SLAs of tickets in onboarding vendor buckets are met ensuring tickets in the refund and relocation buckets are treated
- Supervision of agents to ensure ticket SLA are met for various aspects of onboarding, follow up with tech team to ensure router deployment SLAs are being met
- Ensuring follow up and closure of aging tickets, checking onboarding pipelines daily to ensure they are being worked on by the agents
- Ensuring agents follow up with vendors for installations to meet required
- Manual reconnection and addition of lost days for relocation.
Application Closing Date
6th June, 2025.
How to Apply: Interested and qualified candidates should send their resume to: [email protected] using the job title as the subject of the mail.
