Company Info
Large organization
FiberOne is the largest Fiber to the Home (FTTH) premium broadband provider in Nigeria. We deliver excellent Fiber internet services
200 + Employees
FiberOne is the largest Fiber to the Home (FTTH) premium broadband provider in Nigeria. We deliver excellent Fiber internet services across homes and offices with a triple-play service comprising broadband, voice, and video. Our cutting-edge technology can guarantee low latency and optimal speed.
Job Title: Onboarding Team Lead
Location: Anthony Village, Lagos
Employment Type: Full-time
Job Objective
- Onboarding responsibility is to make sure customer installation is completed within the SLA to align with the organization’s goals for customer satisfaction and service excellence.
Accountabilities
- Supervision of agents in your team to ensure the SLAs of tickets in onboarding vendor buckets are met ensuring tickets in the refund and relocation buckets are treated
- Supervision of agents to ensure ticket SLA are met for various aspects of onboarding, follow up with tech team to ensure router deployment SLAs are being met
- Ensuring follow up and closure of aging tickets, checking onboarding pipelines daily to ensure they are being worked on by the agents
- Ensuring agents follow up with vendors for installations to meet required
- Manual reconnection and addition of lost days for relocation.
Application Closing Date
6th June, 2025.
How to Apply: Interested and qualified candidates should send their resume to: [email protected] using the job title as the subject of the mail.
