Online Sales Advisor at Deloxe

Deloxe is a forward-thinking human resources consulting firm dedicated to optimizing workforce potential and driving organizational success. We deliver innovative HR solutions that empower businesses, enhance employee experiences, and foster sustainable growth. At Deloxe, we are committed to transforming workplaces through strategic HR management and cutting-edge solutions that maximize efficiency and impact.

Job Title: Online Sales Advisor

Location: Lekki, Lagos

Employment Type: Full-time

Responsibilities

• Responsible for qualifying online leads generated from various platforms and converting them into sales for Capital Equipment, Spare Parts, and Maintenance services.
• Manage a portfolio consisting of dormant and active, as well as new and existing accounts.
• Accountability includes increasing the portfolio sales revenue and ensuring all accounts are engaged in all HMD’s services and products.
• Also responsible for regularly updating and managing the CRM database, ensuring cross-selling, upselling, and preventive maintenance, and contributing to achieving the HMD Group sales target and the individual sales target set by management.

Accountabilities & Responsibilities
Online Sales Activities:

• Qualify and assess leads generated from various online channels, including the HMD website,
• WhatsApp / Rasayel, Social Media Platforms and other online portals, and occasionally leads received on Equipment Hub.
• Follow the established online sales process for qualified and unqualified leads, reporting to the Online Sales Manager for guidance and support.
• Coordinate, follow up on and close deals with the support of the Product Support Manager for deals involving territories outside of HMD’s operational regions.
• Close deals and work closely with the Head of Sales for deals within territories where HMD operates, ensuring alignment on strategies and customer requirements.
• Take charge of meticulously managing our CRM (Hubspot), ensuring every interaction is accurately logged and up to date.
• Manage HMD inboxes, including sales and info inquiries; conduct discovery calls; collaborate with the Head of Sales / Branch Manager on quotations; route supplier inquiries appropriately; forward job applicant inquiries to HR; and handle non-business-related inquiries.
• Perform comprehensive background checks on companies contacting HMD to ensure due diligence and mitigate potential risks in business interactions.
• Maintain organised and up-to-date CRM records through regular housekeeping and maintenance activities.
• Master the art of managing callbacks, turning them into golden opportunities.
• Handle customer complaints and identify customer needs. Report findings to the Online Sales Manager with recommendations.
• Provide regular reports on sales activities, pipeline status, and performance metrics to the Online Sales Manager.
• Ensure that the customer database is updated daily with details on HubSpot
• Conduct training sessions for new team members on HubSpot to ensure proficiency in utilising the platform for marketing and sales activities
• Fuel our growth engine by actively generating and nurturing leads through the pipeline.
• Strive to meet and exceed personal targets, paving the way for your success and the
• company’s growth.
• Craft an exceptional customer experience, leaving every potential client wowed by our services.

Qualifications

• Bachelor’s Degree in a related field
• 1 – 2 years of experience in sales, service, spare parts in heavy machinery industry
• Excellent command of English and French is a significant plus. Previous experience with CRM software (Hubspot experience is a plus).
• Google Workspace – Intermediate Level.

Application Closing Date
24th March, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.