Company Info
Large organization
200 + Employees
Reliance Health
Reliance Health is at the forefront of utilizing technology to enhance the accessibility and affordability of healthcare services. By adopting an integrated approach, which encompasses affordable health insurance, telemedicine services, and a combination of partner and in-house healthcare facilities, Reliance Health delivers innovative healthcare solutions tailored to the requirements of emerging markets. The company’s mission is to leverage technology to bridge the gap in healthcare access and offer cost-effective solutions that prioritize the well-being of individuals in these markets.
Title: Operations Lead, Customer Success
Location: Lagos
Job type: Full-time
Description
- This role will manage operational systems and processes that support an expanding omnichannel support and customer success function across multiple geographical markets.
- This role will report to the SVP of Customer Success.
Responsibilities
You will be Responsible for:
- Developing and implementing a strategy, plan, and KPIs for operations and international expansion
- Developing forecasting models that track the actual performance against model predictions
- Managing capacity to ensure optimal staffing levels for each channel and market
- Managing external vendors and internal partners that provide systems to support and optimize customer success functions.
- Identifying and working cross-functionally to automate processes
- Removing obstacles to delivering consistently high levels of service
- Managing projects to launch services in new emerging markets
- Managing RFP’s to select new vendors required for new emerging markets
Requirements
- 5 years of experience with operational management of call centers, ideally within the Healthcare industry.
- Experience configuring and managing call center management systems
- Experience with interaction forecasting, capacity, and workforce management
- Strong analytical and data management and reporting skills
- Experience with operations across multiple geographical markets
Benefits
- Work alongside & learn from best-in-class talent
- Join a market leader within the Insurance space
- Attractive Salary & benefits
- Unlimited leave days
- Free office lunch
- Fantastic work culture
- Work and learn from some of the best in the industry
- Great work-life balance
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online