Company Info
Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company that operates as a shared infrastructure for the banking community in Nigeria
Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company that operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.
Job Title: Payment Processing System Administrator
Location: Lagos
Job Objective(s)
- To ensure smooth operation, monitoring, and support of the UP Exchange transaction processing platform (and other related platforms), which facilitates switching, fund transfers, monitoring and reporting.
- Ensure high system availability, quick issue resolution, and operational efficiency in line with service-level agreements (SLAs) for real-time transaction processing.
Duties & Responsibilties
- Provide necessary support for API development both internal and external
- Collaborate with the Network team to establish connection for new client integration
- Monitor transaction processing platforms, switches, and transfer engines to ensure uptime and performance.
- Perform routine system health checks, transaction flow monitoring, and alert handling from monitoring dashboard.
- Support end-to-end transaction switching and fund transfer operations.
- Escalate transaction failures or processing errors to the appropriate support levels or vendors as needed.
- Assist in settlement reconciliation by validating transaction status and reports.
- Run daily operational checklists for switches, transfer engines, and middleware services.
- Participate in failover testing, disaster recovery drills, and ensure business continuity.
- Maintain accurate operational logs, incident reports, and shift handover documentation.
- Perform basic troubleshooting and escalate unresolved technical issues promptly.
- Support change management activities, system updates, and patches for the exchange platform.
Key Performance Indicators
- >99.9% uptime of switching and transaction processing platforms.
- •00% transaction integrity, with failed transactions promptly escalated within SLA.
- Transaction turnaround time within agreed benchmarks.
- Zero downtime during transaction windows.
- Accurate incident logging and resolution within SLA (90% resolution on first line).
- 100% compliance with operational procedures and data security standards.
Requirements
- Education: BSc/HND in Computer Science, Computer Engineering, Information Systems, or a related field.
- Certifications: ITIL, Linux, or payment/switch-related certifications (advantageous).
- Experience: 1–3 years in e-payment operations, switching platforms, or IT support roles in a financial services environment.
Key Competency Requirements:
Knowledge:
- Strong understanding of payment switching, fund transfers, and transaction flows.
- Familiarity with financial messaging protocols (API-based transaction processing).
- Awareness of reconciliation, settlement processes, and transaction risk management. Behavioral:
- Highly attentive to detail and uncompromised integrity.
- Reliable, accountable, and deadline driven.
- Quick thinker with a proactive approach to problem-solving.
- Excellent teamwork and communication skills. Technical/Functional:
- Basic understanding of Linux/Unix systems (command line, log review).
- Familiarity with monitoring tools for transaction flow and system health.
- Ability to interpret logs, transaction messages, and system alerts.
- Understanding of switching platforms, APIs and testing tools is a plus.
Application Closing Date
10th July, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
