Porter & Front Desk Officer at Stay and Homely Hotel Limited

Stay and Homely Hotel Limited, a proud member of the esteemed DreamCity Group, is a luxurious retreat nestled in the tranquil surroundings of Maitama, Abuja. Our hotel offers a unique blend of boutique rooms, elegant apartments, and opulent villas, providing guests with an exquisite and unforgettable home-away-from-home experience. With a commitment to exceptional service and attention to detail, Stay and Homely Hotel Limited welcomes travelers to indulge in comfort, style, and sophistication, promising a stay that is both relaxing and memorable. Whether you seek a peaceful escape or a lavish getaway, our hotel is dedicated to ensuring that every guest’s visit is nothing short of extraordinary.

Job Title: Porter & Front Desk Officer

Location: Maitama, Abuja (FCT)

Employment Type: Full-time

Job Summary

• Are you a customer-focused individual with a passion for providing excellent service in the hotel and hospitality sector?
• We are currently seeking a qualified Porter and Front Desk professional with a minimum of 3 years of experience and relevant educational qualifications to join our team.

Responsibilities

• Greet guests upon arrival, assist with luggage handling, and provide directions and information about hotel facilities.
• Ensure the lobby and entrance areas are clean, welcoming, and well-maintained at all times.
• Assist guests with check-in and check-out procedures, including processing payments and issuing room keys.
• Answer guest inquiries in person, over the phone, and via email, providing accurate and prompt responses.
• Coordinate with housekeeping and maintenance staff to address guest requests and resolve issues promptly.
• Maintain a log of guest requests, complaints, and feedback for follow-up and improvement.
• Monitor and control access to hotel premises, ensuring security protocols are followed.
• Handle reservations, cancellations, and modifications in the hotel booking system.
• Assist with administrative tasks such as filing, data entry, and preparing reports for management.
• Uphold high standards of professionalism, hospitality, and customer service in all interactions with guests.

Requirements

• Diploma or degree in Hospitality Management, Tourism, or related field.
• Minimum of 3 years of experience in a customer-facing role within the hotel and hospitality industry.
• Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
• Strong organizational and multitasking abilities to handle various guest requests simultaneously.
• Proficiency in using hotel management software and reservation systems.
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
• A service-oriented mindset with a genuine desire to exceed guest expectations and ensure a pleasant stay experience.

Application Closing Date
2nd June, 2025.

How to Apply: Interested and qualified candidates should submit their CV to: [email protected] using the Job Title and Location as the subject of the email.