Portfolio Manager at Troloppe

Troloppe is a leading multidisciplinary property services company, privately held and incorporated in Nigeria. We provide bespoke solutions across a range of real estate services to owners, occupiers, and investors.

Job Title: Portfolio Manager

Location: Lagos

Employment Type: Full-time

Job Summary

• The Portfolio Manager will lead client relationships and drive growth across a portfolio of managed properties.
• This role will serve as the primary interface between Swindon Property Services and its clients, ensuring superior service delivery, client satisfaction, and business expansion.
• The Portfolio Manager will oversee strategic account management, business development, contract renewals, and service delivery alignment across multiple commercial and residential properties.

Key Responsibilities
Client Relationship Management:

• Serve as the principal point of contact for SPS clients across assigned properties.
• Build and maintain strong, long-term relationships with landlords, asset managers, tenants, and corporate clients.
• Regularly engage with clients through meetings, performance reviews, and feedback sessions.

Portfolio Oversight & Performance Monitoring:

• Monitor service delivery performance across properties in conjunction with the Operations Manager.
• Review and analyze monthly and quarterly building performance reports (KPIs, SLAs, financials).
• Identify and address client concerns and ensure continuous service improvement.

Business Development & Account Growth:

• Identify and pursue new facilities management opportunities within and outside the existing client base.
• Lead proposal development, pricing, presentations, and contract negotiations for new and renewal accounts.
• Collaborate with the Marketing and Transaction Advisory Services teams to cross-sell facility services.

Contract & Commercial Management:

• Oversee service level agreements (SLAs), renewals, amendments, and client billing structures.
• Ensure contractual obligations are met and commercial risks are mitigated.
• Support financial forecasting and budgeting for client accounts and portfolio growth.

Stakeholder Engagement & Reporting:

• Provide periodic portfolio-level insights, reports, and presentations to internal leadership and external stakeholders.
• Escalate and resolve high-level issues impacting service quality, tenant satisfaction, or contract performance.
• Work closely with the Finance and Operations teams to align on contract execution and reporting.

Strategic Planning:

• Contribute to business planning and expansion strategies for the Facilities Management division.
• Stay up to date with industry trends and best practices in client management, FM technology, and sustainability.
• Assist with onboarding of new sites into the portfolio and transition planning.

Qualifications & Experience

• Bachelor’s Degree in Estate Management, Facilities Management, Business Administration, or a related field.
• 5–7 years of experience in client-facing roles within facilities management, property management, or real estate services.
• Strong business development, contract negotiation, and account management experience.
• Excellent interpersonal, communication, and presentation skills.
• Ability to analyze data and generate actionable insights.
• Proficiency in MS Office; experience with CAFM, CMMS, or property management systems is a plus.
• Professional certifications in FM (e.g., IFMA, BIFM) are advantageous.

Key Competencies:

• Client-Centric Thinking
• Business Acumen
• Relationship Management
• Negotiation & Commercial Awareness
• Strategic Communication
• Portfolio Oversight
• Problem Solving & Conflict Resolution.

What We Offer

• A leadership role in a growing and reputable facilities management business.
• Access to a diverse client portfolio and strategic decision-making.
• Competitive salary and performance-linked incentives.
• Career development and professional growth in a forward-looking real estate group.

Application Closing Date
17th July, 2025.

How to Apply: Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.