Company Info
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work are accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
Title: Project Assistant Accountability
Location: Maiduguri, Borno
Employment Type: Full-time
About THRIVE
- The Transitioning Households to Recovery from Vulnerability (THRIVE) in Jere project is a two-year recovery and resilience project funded by BHA/USAID.
- CRS with Mercy Corps (MC), Women in the New Nigeria (WINN), Salient Humanitarian Organization (SHO) and Justice, Development and Peace Commission (JDPC) provide assistance using an area-based approach to transition participants from lifesaving assistance to life-building support.
- The THRIVE consortium targets 120,000 unique participants across 9 sectors.
Job Summary
- The Accountability Assistant will work with the Feedback Assistant, the Accountability Officer, project teams and community mobilizers to ensure strong feedback and response mechanisms (FRM) are maintained and strengthened for THRIVE.
- S/he will be responsible for managing and monitoring beneficiary feedback on a daily basis and will prepare analysis reports presenting general trends to be shared with project teams.
Roles and Key Responsibilities
- Categorize feedback received from the hotline and through community-based mechanism (staff, community meetings, suggestion boxes, etc…);
- Assign a ticket number to each feedback and enter in the database;
- Transmit feedback received to the relevant THRIVE sector lead or senior manager;
- Prepare weekly and monthly reports presenting summarizing learning from the FRM;
- Participate in team meetings to share the trends and learning from the FRM;
- Follow up regularly with sector leads to track progress on resolving and closure of feedback;
- Regularly update the database by adding the response implemented and close feedback when an adequate response has been given to the feedback provider;
- Ensure all feedback collected from beneficiaries is kept confidential and timely/accurate response is given back to them
- Support CRS and partner to document and respond to all community feedback received;
- Support the MEAL-Accountability Officer to facilitate orientation, training and awareness sessions on beneficiary feedback mechanism to CRS and partner staffs as required.
Key Working Relationships
- Internal: Feedback Officer, Feedback Assistant, MEAL Officer, Program Managers
- External : Community members, partner staff
Basic Qualifications
- Secondary School Diploma required. Bachelor’s degree preferred.
- Minimum of 2 years of work experience in project support in Borno State;
- Experience in customer care services in any sector or in accountability for an NGO would be an advantage;
- Additional education may substitute for some experience.
- Experience in participatory action planning and community engagement.
- Experience in monitoring projects and data collection preferred.
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).
Knowledge, Skills and Abilities
- Observation, active listening and analysis skills with ability to make sound judgment
- Good interpersonal skills and the ability to interact effectively with diverse groups
- Proactive, results-oriented and service-oriented
Required Languages:
- English, Hausa and Kanuri language skills are essential.
- Additional language competence, such as Shuwa Arabic would be an advantage.
Travel:
- Must be willing and able to travel up to 20 % in MMC/Jere field locations for THRIVE
- Agency-wide Competencies (for all CRS Staff)
- These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
Integrity:
- Continuous Improvement & Innovation
Builds Relationships:
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
Deadline: 14th March, 2023.
How to Apply: Interested and qualified candidates should Click Here to apply online
Note: Nigerian Nationals Only