Receptionist at K&C Royal Hotel and Suites

K&C Royal Hotel and Suites is a premium hospitality destination in Abule Egba, Lagos, offering 23 exquisite rooms, a VIP lounge, Pavilion Lounge, VIP pool, and a relaxing poolside lounge. It boasts a beautifully designed event hall with a 1,000-guest capacity—ideal for weddings, conferences, and special occasions. With steady electricity, solar power, and two heavy-duty soundproof generators as backup, plus ample parking and top-tier security, K&C delivers comfort, class, and peace of mind—day and night.

Job Title: Receptionist

Location: Abule Egba, Lagos

Employment Type: Full-time

Reports to: Front Office Manager/General Manager

Job Summary

• We are seeking a smart, courteous, and well-presented Receptionist to be the first point of contact for guests at our establishment.
• The ideal candidate will handle check-ins, check-outs, reservations, and guest inquiries with professionalism and warmth.
• This role is key to creating a lasting first impression and ensuring a seamless guest experience.

Key Responsibilities

• Greet all guests in a warm, friendly, and professional manner
• Handle check-in and check-out procedures efficiently using the hotel management system
• Answer phone calls, emails, and inquiries regarding bookings, services, and facilities
• Manage room and table reservations accurately and in a timely manner
• Maintain a clean, organized, and professional reception area
• Coordinate with housekeeping and other departments for smooth guest service
• Handle customer complaints or issues politely and escalate when necessary
• Maintain records of guest stays, payments, and ID documentation
• Assist with billing, cash handling, and reporting duties.

Requirements

• Prior experience as a receptionist, front desk agent, or guest service personnel is preferred
• Proficiency in basic computer operations; knowledge of hotel reservation software is a plus
• Excellent verbal and written communication skills
• Friendly, professional appearance and demeanor
• Ability to multitask, prioritize, and stay calm under pressure
• Flexibility to work various shifts, including evenings and weekends
• Basic knowledge of hospitality services and guest management.

Preferred Qualities:

• Customer-service driven with strong interpersonal skills
• Detail-oriented and organized
• Problem-solver with a positive attitude
• Presentable and well-groomed at all times.

Remuneration

• Competitive salary and shift incentives
• Staff accommodation is available for successful candidates
• Growth opportunities in Front Office or Guest Relations roles

Application Closing Date
5th June, 2025.

How to Apply: Interested and qualified candidates should forward their Application with an updated copy of their CV in PDF format and a recent image attached to: [email protected] using the Job Title as the subject of the mail.