Receptionist/Guest Service Agent at Garden Top Hotel

Company Info

Garden Top Hotel is a prestigious 4-star establishment committed to consistently exceeding our customers’ expectations. We strive to anticipate their needs by providing exceptional services, state-of-the-art facilities, and continuous innovations that set new standards of excellence in the industry. Our unwavering dedication ensures that each guest enjoys a superior and memorable experience throughout their stay.

Title: Receptionist/Guest Service Agent

Location: Amuwo Odofin (Festac), Lagos

Employment Type: Full-time

Job Description

  • To ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
  • To establish a courteous, helpful and friendly attitude to all guests at all times and to use guest names at every available opportunity.
  • To maintain a high standard in personal appearance and demeanour. ·
  • To have a good working knowledge of all departments of the Hotel. · To have a full understanding of all equipment within the Front Office including Aremis, Quadranet, Paging Systems, Word and Email. ·
  • To be familiar with all reservation tasks in order to cover this role if required. · To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions. ·
  • To be well-informed of the ‘market; – all aspects of accommodation as well as traditional sales areas in F & B and other hotel services. ·
  • To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up. ·
  • To know and understand the current policies and procedures of the Hotel and Spa. ·
  • To be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
  • Ensure correct hand-over procedure of day’s business with regard to cover and cashiering. ·
  • To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be familiar with how to rectify these and explain fully, adjusting if necessary. ·
  • To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance.

Requirement

  • Candidates should possess a B.Sc / HND qualification.

Deadline: 30th June, 2023.

How to Apply: Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.

Note

  • Only applicant that have worked in an Hotel as Receptionist should apply.
  • Please those residing within the Amuwo Odofin, Festac, Ago Palace and its environs should apply.

    Other Jobs Listed By the Company.

    Welcome to Jobnow Nigeria, your trusted source for reliable jobs and vacancies in Nigeria. Take a moment to review some of the REMOTE vacancies below and apply for the ones that align with your interests and career goals. | Remote

    0 Views

    April 20, 2024