Receptionist/Guest Service Agent at Garden Top Hotel

Garden Top Hotel is a prestigious 4-star establishment committed to consistently exceeding our customers’ expectations. We strive to anticipate their needs by providing exceptional services, state-of-the-art facilities, and continuous innovations that set new standards of excellence in the industry. Our unwavering dedication ensures that each guest enjoys a superior and memorable experience throughout their stay.

Title: Receptionist/Guest Service Agent

Location: Amuwo Odofin (Festac), Lagos

Employment Type: Full-time

Job Description

• To ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
• To establish a courteous, helpful and friendly attitude to all guests at all times and to use guest names at every available opportunity.
• To maintain a high standard in personal appearance and demeanour. ·
• To have a good working knowledge of all departments of the Hotel. · To have a full understanding of all equipment within the Front Office including Aremis, Quadranet, Paging Systems, Word and Email. ·
• To be familiar with all reservation tasks in order to cover this role if required. · To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions. ·
• To be well-informed of the ‘market; – all aspects of accommodation as well as traditional sales areas in F & B and other hotel services. ·
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up. ·
• To know and understand the current policies and procedures of the Hotel and Spa. ·
• To be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
• Ensure correct hand-over procedure of day’s business with regard to cover and cashiering. ·
• To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be familiar with how to rectify these and explain fully, adjusting if necessary. ·
• To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance.

Requirement

• Candidates should possess a B.Sc / HND qualification.

Deadline: 30th June, 2023.

How to Apply: Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.

Note

• Only applicant that have worked in an Hotel as Receptionist should apply.
• Please those residing within the Amuwo Odofin, Festac, Ago Palace and its environs should apply.