Company Info
FoodCourt is a revolutionary food-tech company on a mission to make good food accessible, on demand to everyone. Our values include innovation, customer satisfaction and teamwork.
FoodCourt is a revolutionary food-tech company on a mission to make good food accessible, on demand to everyone. Our values include innovation, customer satisfaction and teamwork.
Job Title: Relationship Officer
Location: Lagos
Employment Type: Full-time
Job Summary
- As a Relationship Officer, you will be responsible for building and nurturing long-term relationships with clients to ensure satisfaction, retention, and business growth.
- You will serve as the primary point of contact for clients, proactively attending to their needs, resolving concerns, and identifying opportunities for upselling or cross-selling.
Key Responsibilities
- Manage and grow a portfolio of clients to achieve retention and revenue goals
- Serve as a dedicated point of contact for client communication and support
- Identify client needs and propose relevant solutions or services
- Handle client inquiries, concerns, and complaints in a timely and professional manner
- Schedule and conduct regular client check-ins and feedback sessions
- Work closely with internal teams (sales, operations, customer service) to ensure client satisfaction
- Monitor client activity and usage trends, and escalate issues when necessary
- Maintain detailed client records, activity logs, and CRM updates
- Support business development activities by referring new leads or upsell opportunities
- Represent the brand professionally during meetings, presentations, and events
Requirements & Skills
- Bachelor’s Degree in Business Administration, Marketing, Communications, or related field
- 1–3 years of experience in customer service, relationship management, or sales
- Strong interpersonal and communication skills (verbal and written)
- Excellent organizational and problem-solving skills
- Proficiency in Microsoft Office and CRM tools
- Ability to multitask and manage time effectively
- A proactive, people-focused mindset and attention to detail
Preferred Qualities:
- Prior experience in hospitality, and food services
- Ability to work under pressure and meet client-related KPIs
Application Closing Date
15th July, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
