Sales Back-Office Officer at Group Vivendi Africa (GVA)

Group Vivendi Africa (GVA) is a telecom operator acting in the provision of very high-speed internet access. It builds, operates and markets its own fibre-to-the-home network under the CANALBOX brand. GVA launched its activities in 2017, and has since been operating in 9 countries (Gabon, Togo, Congo, Ivory Coast, Rwanda, Burkina Faso, Democratic Republic of Congo, Uganda) and 14 cities (Libreville, Port-Gentil, Lomé, Pointe-Noire, Brazzaville, Abidjan, Kigali, Rubavu, Ouagadougou, Bobo-Dioulasso, Kinshasa, Goma, Kampala, Cotonou).

Job Title: Sales Back-Office Officer

Location: Ibadan, Oyo

Job Duties

• Reporting to the Customer Care Manager, the Sales Back-Office Officer is responsible for processing customer requests and contacts within the allotted timeframes.
• Guaranteeing customer satisfaction, he or she coordinates the resolution of complex cases in collaboration with all the processing groups and communicates effectively with subscribers.

Tasks

• Handle commercial requests (eligibility, relocations, complaints, compensation etc.)
• Handle level 1 technical incidents (change of WIFI password, change of box etc.)
• Contract management (cancellation, termination, order entry, renewal)
• Handle digital contacts, moderate social networks
• Manage the account monitoring for employee, corporate and VIP subscribers
• Notify subscribers of activities affecting service availability
• Make and receive customer calls
• Welcome customers

Required profile

• Higher education
• Successful experience in a customer service department
• Autonomy, initiative, organization skills and ability to prioritize
• Excellent interpersonal skills, good listening skills
• Fluency in English and local languages
• Proficiency in Microsoft Office suite.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click here to apply online