Sales & Customer Success Officer at Support Pro by SalesPlat

Support Pro by SalesPlat offers a Platform and Pool of highly skilled talents to drive exponential growth. We provide top professionals to assist you in building marketing and sales strategies, creating online solutions like web and media pages, managing funnels, and much more. Our goal is to equip you with the expertise needed to thrive in the market.

Title: Sales & Customer Success Officer

Location: Lagos

Employment Type: Full-time

Responsibilities

• Identify and pursue new business opportunities to meet and exceed sales targets.
• Conduct market research to understand customer needs, preferences, and industry trends.
• Build and maintain a robust sales pipeline through prospecting, lead generation, and networking.
• Present and demonstrate our products/services to potential customers, addressing their queries and showcasing the value proposition.
• Develop tailored sales strategies and proposals to convert leads into loyal customers.
• Negotiate and close sales deals, ensuring they align with company objectives and profitability.
• Collaborate with the marketing team to develop and execute effective sales campaigns and promotional activities.
• Cultivate strong, long-lasting customer relationships, understanding their goals and needs to provide exceptional customer success and support.
• Proactively engage with existing clients to identify opportunities for upselling and cross-selling.
• Monitor customer usage and behavior to identify potential churn risks and take preventive actions.
• Handle customer inquiries, complaints, and feedback, resolving issues promptly and ensuring a positive customer experience.
• Provide regular updates and reports on sales performance, customer satisfaction, and market trends to the management team.
• Stay updated with industry developments, competitors’ activities, and emerging trends to maintain a competitive edge.
• Collaborate with the product development team to relay customer feedback and contribute to product/service enhancements.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• At least 3 years work experience.
• Proven experience in sales and customer success roles, preferably in a B2B environment.
• Demonstrated track record of achieving and surpassing sales targets.
• Strong negotiation and closing skills, with a focus on consultative selling.
• Excellent communication and interpersonal abilities to build rapport with customers and internal teams.
• Customer-centric mindset with a passion for delivering outstanding service and support.
• Analytical and data-driven approach to make informed business decisions.
• Proficiency in CRM software and sales tools.
• Ability to thrive in a fast-paced and dynamic environment.
• Self-motivated, proactive, and adaptable to changing circumstances.

Salary
N200,000 / month.

Deadline: 9th August, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online