Company Info
Large organization
200 + Employees
Sanlam Nigeria
Sanlam Nigeria, part of the renowned Sanlam Group based in South Africa, stands as a prominent financial services institution within Nigeria. Through its remarkable achievements in transforming the Nigerian insurance landscape, Sanlam Nigeria has established itself as a leading player in the industry, known for its exceptional service delivery.
1). Graduate Programme – Application Development
Job Code: NGSL/LAG/000002
Location: Lagos, Nigeria
Employment Type: Full Time
Department: Information Technology (IT)
Job Description
- Are you a young IT graduate seeking to build your career in an evolving and stable business environment?
- Do you have the propensity and drive for results, passion for excellence and appetite to learn in new environments?
- If your answer to the above questions are in the affirmative, then, you are welcome to join ‘The Sanlam Nigeria Information Technology Graduate Programme’.
- Application development and practical experience in both frontend and backend development with skills for the utilization of technologies such as React.js, Laravel, Node.js, PHP, and working with databases for the support of software development team across diverse projects.
Key Responsibilities
Frontend Development (Basic understanding):
- Collaborate with the development team to design and develop user-friendly and responsive web interfaces using HTML, CSS, and JavaScript.
- Implement frontend functionality and user interactions using React.js, including component development, state management, and integration with backend APIs.
- Ensure cross-browser compatibility and optimize web applications for maximum speed and scalability.
Backend Development (Basic understanding):
- Assist in the development and maintenance of backend applications using technologies such as Node.js, Laravel, and PHP.
- Create and optimize server-side APIs and web services to support frontend functionality and data exchange. Implement business logic, data validation, and security measures in backend code.
Database Management (Basic understanding):
- Contribute to database design and development, including schema creation, indexing, and query optimization.
- Assist in writing database queries and stored procedures to retrieve and manipulate data efficiently. Help ensure data integrity, security, and compliance with industry best practices.
Software Testing and Debugging (Basic understanding):
- Participate in unit testing, integration testing, and bug fixing activities to ensure software quality. Collaborate with the QA team to identify and resolve issues and perform debugging and troubleshooting tasks.
- Document and communicate software defects and proposed solutions effectively.
Code Documentation and Version Control (Basic understanding):
- Assist in documenting code, including inline comments, API documentation, and user guides.
- Utilize version control systems (e.g., Git) to manage code repositories, track changes, and collaborate with other developers.
Cloud computing (Basic understanding):
- Assist in developing & deploying cloud-native applications using cloud platforms and services Collaborate with the development team to leverage cloud technologies such as AWS, Azure Functions. Implement best practices for designing and building scalable, resilient, and secure cloud applications.
Research and Learning:
- Stay updated with the latest frontend and backend development trends, tools, and frameworks. Conduct research and provide recommendations on new technologies and approaches to enhance software development processes.
Person Specification
- First Degree in Computer Science, Software Engineering, or a related field.
- Must have completed the mandatory National Youth Service Programme.
- Solid understanding of frontend development concepts, including HTML, CSS, and JavaScript.
- Basic experience or familiarity with frontend frameworks such as React.js and frontend build tools (e.g., Webpack, Babel).
- Basic knowledge of backend development using Node.js, Laravel, PHP, or similar technologies. Understanding of relational databases (e.g., MSSQL, MySQL, PostgreSQL) and proficiency in writing SQL queries.
- Familiarity with version control systems (e.g., Git) and collaboration tools (e.g., GitHub, Bitbucket). Strong problem-solving and analytical skills to identify and resolve software issues.
- Effective communication skills to collaborate with team members and convey technical concepts. Ability to work independently as well as part of a development team.
- Adaptability and Flexibility
- Teamwork and Collaboration
- Must not be more than 28 years as at time of application
Application Closing Date
25th July, 2023.
===
===
2). Graduate Programme – System Analyst
Job Code: NGSL/LAG/000003
Location: Lagos, Nigeria
Employment Type: Full Time
Department: Information Technology (IT)
Job Description
- Are you a young IT graduate seeking to build your career in an evolving and stable business environment?
- Do you have the propensity and drive for results, passion for excellence and appetite to learn in new environments?
- If your answer to the above questions are in the affirmative, then, you are welcome to join ‘The Sanlam Nigeria Information Technology Graduate Programme’.
- System Analyst providing an excellent level of support to the IT team, giving support across the whole business in Front and Back office functions.
- The role will have oversight of IT Operations including Service Delivery, Application and Network infrastructure.
Key Responsibilities
IT Service Desk:
- Provides technical support and guidance to Service Desk staff.
- Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
- Provides ITIL Service disciplines, covering Incident, Problem and Change Management
System & Network Analyst (Basic Understanding):
- Servers, OVMS, VMWare and Hyper V support and administration.
- Provides Cisco & HP Switches, Firewall and Routers support and administration.
- Managing internal infrastructure, including network, access rights, desktops, servers, internal applications. Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.
- Works closely with the IT Service Desk and other Specialist to ensure a timely, robust, and comprehensive service transition process.
- Works with the Service Desk team to set SLA criteria for the availability and performance of the IT infrastructure.
- Responsible for system and infrastructure availability and develop a resilient infrastructure to reduce failures.
- Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups.
- Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as Outlook and MSOffice.
Person Specification
- First Degree in Computer Science, Software Engineering, or a related field.
- Must have completed the mandatory National Youth Service Programme.
- Adaptability and Flexibility
- ITIL Service delivery manager qualifications
- CompTIA A+ Certified
- CISCO Certified (Desirable)
- Teamwork and Collaboration
- Must not be more than 28 years as at time of application.
Application Closing Date
25th July, 2023.
===
===
3). Team Lead, Customer Service
Location: Nigeria
Department/Division: Operations
Job Type: Permanent/Full-time
Unit: Customer Service
Job Grade: Assistant Manager – Manager
Accountable to: Chief Operations Officer
Accountable for: Customer Service Unit
Purpose of Job
- Enhance service delivery and customer satisfaction
- Drive Service Excellence
- Collaborate with Cross-functional Teams to Foster Customer Loyalty and Retention.
Job Duties and Responsibilities
- Provide leadership to the customer service team and ensure they are equipped with the necessary skills and knowledge to deliver exceptional service.
- Provide clear direction, set performance expectations, foster a positive work environment, and support the professional growth and development of team members
- Provide management reports, identify trends, and provide recommendations for improvement.
- Assess customer feedback and identify areas for improvement to make informed decisions and drive positive change.
- Optimize Operational efficiency within the customer service unit by identifying opportunities for automation and leveraging technology and self-service options to enhance productivity.
- Maintain regular communication with customers through newsletters and various communication channels to provide updates, gather feedback, and enhance customer engagement.
- Foster effective communication among teams to ensure seamless customer experiences, address inquiries or issues promptly, and contribute to the overall success of the organization.
- Ensure all relevant communication, records, and data are accurately updated and maintained to provide a comprehensive view of customer interactions and support decision-making.
- Coordinate customer service units/teams, measure customer satisfaction and handle complex customer enquiries
- Provide support for projects and process automation initiatives within the unit to improve efficiency and customer experience.
- Ensure all customer engagements are managed in line with defined TAT’s and analyze recurring breaches of TAT’s to implement remediating solutions.
- Determine content for customer communications in line with topics that are frequently encountered in customer interactions.
- Ownership of the CRM system, including implementation and continuous improvement of the CRM system.
Job Requirements and Competency Specification
Academic Qualification & Work Experience
- First Degree in Business Administration or any related field
- 7-10 years relevant experience required
- Prior experience in Financial Services/Telco will be an added advantage
- Master’s degree and/or Customer Service related certification required
- Member of Chartered Insurance Institute of Nigeria (CIIN) – desirable and added advantage
Required Competencies(KSA)
Technical Competencies/Skills:
- Customer Relationship Management
- Process Improvement
- Problem solving
- People management skills
- Reasoning skills
- Analytical Skills
- Good planning and organizing skills
- Good communication and report writing skills.
Behavioral Competencies:
- Interpersonal skills Analytical skills
- Initiative and innovation
- Relationship Management skills
- Integrity
Leadership Objectives:
- Demonstrates ability to lead, manage and motivate a team to achieve set goals and objectives
- Demonstrates team spirit and the ability to work with others
- Demonstrates initiative and enthusiasm
- Good leadership and people management skills
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: