Company Info
Mid sized business
Jewels Leading Lights is a Christian school based in Abuja, Nigeria with two campuses at Gwarimpa and Life Camp. We offer educational services with biblical integration and student spiritual formation and discipleship.
1 to 50 Employees
Jewels Leading Lights is a Christian school based in Abuja, Nigeria with two campuses at Gwarimpa and Life Camp. We offer educational services with biblical integration and student spiritual formation and discipleship.
Job Title: School Customer Service Officer
Location: Life Camp, Abuja (FCT)
Employment Type: Full-time
Key Responsibilities
Front Desk & Reception Duties:
- Greet and assist parents, students, and visitors in a professional and friendly manner.
- Manage phone calls, emails, and in-person inquiries, providing accurate and timely information.
- Direct visitors to the appropriate departments or personnel.
Communication & Parent Relations:
- Respond to inquiries regarding admissions, school policies, and events.
- Liaise between parents, teachers, and school administration to ensure smooth communication.
- Assist in handling complaints or concerns and escalate them to the appropriate department.
Administrative Support:
- Maintain student records and update databases as needed.
- Assist in organizing school events, parent-teacher meetings, and open days.
- Manage incoming and outgoing mail and courier services.
Admissions & Enrollment Support:
- Provide information on the admissions process to prospective families.
- Guide new parents and students through the enrollment and orientation process.
- Maintain accurate records of inquiries and follow up with potential enrollments.
Customer Service Excellence:
- Ensure a positive and welcoming environment for all visitors and members of the school community.
- Handle complaints with professionalism and escalate issues when necessary.
- Promote the school’s values and maintain a high standard of service.
Key Qualifications & Skills
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Prior experience in a customer service or administrative role, ideally in an educational setting.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a customer-focused approach.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and school management systems.
- High level of professionalism, patience, and cultural sensitivity.
Application Closing
Not Specified.
How to Apply: Interested and qualified candidates should send their CV and Cover letter to: [email protected] using the Job Title as the subject of the mail.