School Customer Service Officer at Jewels Leading Lights

Abuja

Jewels leading lights

Company Info

Mid sized business

Jewels Leading Lights is a Christian school based in Abuja, Nigeria with two campuses at Gwarimpa and Life Camp. We offer educational services with biblical integration and student spiritual formation and discipleship.

1 to 50 Employees

Jewels Leading Lights is a Christian school based in Abuja, Nigeria with two campuses at Gwarimpa and Life Camp. We offer educational services with biblical integration and student spiritual formation and discipleship.

Job Title: School Customer Service Officer

Location: Life Camp, Abuja (FCT)

Employment Type: Full-time

Key Responsibilities
Front Desk & Reception Duties:

  • Greet and assist parents, students, and visitors in a professional and friendly manner.
  • Manage phone calls, emails, and in-person inquiries, providing accurate and timely information.
  • Direct visitors to the appropriate departments or personnel.

Communication & Parent Relations:

  • Respond to inquiries regarding admissions, school policies, and events.
  • Liaise between parents, teachers, and school administration to ensure smooth communication.
  • Assist in handling complaints or concerns and escalate them to the appropriate department.

Administrative Support:

  • Maintain student records and update databases as needed.
  • Assist in organizing school events, parent-teacher meetings, and open days.
  • Manage incoming and outgoing mail and courier services.

Admissions & Enrollment Support:

  • Provide information on the admissions process to prospective families.
  • Guide new parents and students through the enrollment and orientation process.
  • Maintain accurate records of inquiries and follow up with potential enrollments.

Customer Service Excellence:

  • Ensure a positive and welcoming environment for all visitors and members of the school community.
  • Handle complaints with professionalism and escalate issues when necessary.
  • Promote the school’s values and maintain a high standard of service.

Key Qualifications & Skills

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Prior experience in a customer service or administrative role, ideally in an educational setting.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills with a customer-focused approach.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and school management systems.
  • High level of professionalism, patience, and cultural sensitivity.

Application Closing
Not Specified.

How to Apply: Interested and qualified candidates should send their CV and Cover letter to: [email protected] using the Job Title as the subject of the mail.