Company Info
Multigate is a financial technology company founded in 2017. We are focused on providing simplified solutions that unravel the complex payment and cash management challenges encountered by enterprise corporates.
Title: Senior Associate, Operations
Location: Lagos
Job Category: Multigate Org – Operations Management
Job Description
- We are looking for an individual who is detail-oriented, self-motivated, and enthusiastic to join the operations team. The role entails managing internal operational projects and client engagements in a process-oriented and user-centric manner.
- The candidate is expected to work in a fast-paced environment, have excellent planning and organizational skills, as well as an inquisitive mind to resolve day-to-day issues in a timely manner.
- The individual will be responsible for providing support to clients across all the various products and services offered by Multigate. As a member of the team, the individual must be comfortable managing process and operational improvement initiatives across the company.
- The candidate will be required to display a high level of autonomy and commitment to delivering quality and impactful work.
Responsibilities
- Obtain an in-depth understanding of all the solutions provided by Multigate
- Manage internal projects by ensuring they stay on track and are effectively prioritized
- Lead key operational improvement strategies and initiatives across the company
- Provide support to Multigate’s clients by managing and resolving issues (technical and non-technical) they may encounter in the course of using our solutions.
- Communicate product feature suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development.
- Assist with business projects and implementation of new processes.
- Support onboarding process of new clients
- All other duties as assigned by your line manager.
Requirements
- Minimum of 4 and maximum of 7 years working experience.
- Experience in a Strategy, Operations, or Project Management role.
- Experience or understanding of the financial services industry is desirable.
- An analytical mind with strong attention to detail.
- Knowledge of continuous improvement tools and techniques.
- Excellent communication and leadership abilities.
- Ability to collaborate with other teams and external service providers.
- Ability to work under pressure with high volume and tight deadlines.
- Excellent excel and computer skills.
Who You Are:
- You are an excellent communicator who enjoys working cross-functionally with any team within the organization.
- You enjoy working in an evolving and growth-oriented organization
- You are an idea bank who enjoys thinking outside the box to proffer creative solutions.
- You are process-oriented and love to find the most effective ways to automate repetitive tasks across any business unit.
- You get work done and you are very keen on the quality of work delivery
- You are fantastic at multitasking and managing multiple projects and tasks at the same time.
Benefits
- Career development/Opportunities
- Office perks
- Working with amazing talents
- Role Autonomy
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online