Senior Client Service Manager at Brands Optimal Limited

Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency which optimizes value for client through the use of strategic, reliable and measurable method in consumer engagement, loyalty seeding and sales generation.

Job Title: Senior Client Service Manager

Location: Ikeja, Lagos

Job Summary

• We are seeking a highly qualified and experienced Senior Client Service Manager to lead our client services team and drive business growth.
• As Senior Client Service Manager, you will be responsible for managing and growing existing client relationships and driving revenue growth.
• You will serve as a strategic partner to clients, providing expert guidance on experiential marketing strategies and campaigns.

Key Responsibilities

• Demonstrates a comprehensive understanding of the client’s business and actively seeks opportunities for further account development.
• Show hands-on competence, knowledge and technical know-how on client expectations.
• Responsible for the day-to-day running of the account in all aspects, including financial processes and profitability.
• Ensure Contact Reports, Status Reports and Activation reports are produced on time. Approve all significant correspondence with the Client.
• Responsible for new business opportunities, driving growth on assigned brands as appropriate.
• Source for new business and generate suitable leads for the agency through a defined sales funnel.
• Provide strong leadership and effectively direct team members to accomplish desired goals.
• Drive operations in execution planning and ensure deliverables and fulfilled and timelines to the client are kept.
• Evaluate the effectiveness of activations by monitoring feedback and obtaining quantifiable results.

Qualifications

• Must possess a degree in Marketing, Communication or a related field.
• Certification in project management or marketing is an added advantage.
• Strong understanding of experiential marketing, events, or brand activation.
• Exceptional communication and interpersonal skills.
• Proven ability to manage multiple projects and Clients under pressure.
• Strong attention to detail.
• A creative thinker with a passion for live experiences.
• The candidate must hold a 2:1 degree or higher.

Other Requirements:

• 6+ years of experience in client services, marketing, or advertising.
• Proven track record of developing and executing successful client strategies.
• Strong understanding of experiential marketing and event production.
• Excellent communication, leadership, and project management skills.
• Ability to think strategically and creatively.
• Strong analytical and problem-solving skills.

What We Offer

• Competitive salary and benefits package
• Opportunities for career development and training
• A supportive and collaborative work environment.

Application Closing Date
24th July, 2025.

How to Apply: Interested and qualified candidates should forward their Applications to: [email protected] using the Job Title as the subject of the mail.