Senior Client Services Officer at City Sports Group Limited

City Sports Group Limited is a limited liability total sports development group of companies based in Nigeria and an affiliate of City Sports Group Ltd UK. With our team of professionals, well-structured and result oriented programs, we are committed to being change agents revolutionizing sports business in Nigeria.

Job Title: Senior Client Services Officer

Location: Lagos

Employment Type: Full-Time.

Overview

• We are seeking a skilled and result-oriented Senior Client Service Officer to lead client relationship efforts and ensure outstanding client experience.
• The ideal candidate will proactively manage client engagements, resolve concerns efficiently, and work collaboratively to drive client satisfaction and profitable growth for the organization.

Key Responsibilities

• Serve as a lead point of contact for key clients and ensure prompt, effective communication.
• Manage client onboarding, service delivery, and feedback processes.
• Build strong, long-term relationships that foster loyalty and repeat business.
• Identify client needs and recommend services or programs that align with their goals.
• Handle escalated client issues with professionalism and speed.
• Maintain accurate records of client interactions and service outcomes.
• Collaborate with internal teams to ensure timely service delivery and follow-up.
• Develop strategies to improve client retention and service profitability.
• Provide periodic reports on client service metrics, satisfaction levels, and upsell opportunities.

Requirements

• Experience in Account management role.
• Proven ability to manage multiple client accounts and maintain strong relationships.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Proficiency in Microsoft Office Suite and CRM tools.
• Ability to work independently and efficiently in a hybrid work environment.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.