Company Info
Mid sized business
SEND Freight is a digital freight forwarder and customs broker for Africa. We manage the entire process of shipping freight by air and ocean, including customs clearance and supply chain finance -using software to provide quotes, document management, cost transparency and control across your supply chain.
1 to 50 Employees
SEND Freight is a digital freight forwarder and customs broker for Africa. We manage the entire process of shipping freight by air and ocean, including customs clearance and supply chain finance -using software to provide quotes, document management, cost transparency and control across your supply chain.
Job Title: Senior Customer Care Partner
Location: Lagos
Job type: Full time
Job Description
- Join our team as a Senior Customer Care Executive. In this key role, you will drive customer satisfaction and loyalty by serving as the primary contact for our clients.
- Utilizing your expertise, you will deliver exceptional support, resolve issues efficiently, and ensure smooth communication between customers and internal teams.
Responsibilities
- Serve as the primary point of contact for customers, building strong relationships and understanding their unique needs and goals
- Guide clients through the onboarding process, ensuring a seamless setup and effective use of SEND’s platform and services.
- Identify upselling opportunities aligned with customer needs while maintaining our brand image.
- Address and resolve customer feedback, complaints, and concerns, working closely with internal teams to improve the overall customer experience.
- Serve as the voice of the customer within the company, advocating for their needs and priorities to drive meaningful product enhancements and improvements.
Requirements
- Minimum of 5 years experience in a customer-facing role, preferably in the logistics or supply chain industry.
- Strong communication skills, both written and verbal, with the ability to engage effectively with clients and colleagues.
- Proven problem-solving skills and a customer-first mindset to address customer needs and challenges.
- Exceptional organizational skills, with the ability to prioritize tasks in a fast-paced environment.
- Experience with CRM software
- A detail-oriented approach with a focus on accuracy and efficiency in managing customer information.
- Ability to work independently as well as part of a collaborative team, demonstrating flexibility and adaptability.
- Strong work ethic: You are self-driven and willing to do what it takes to deliver results.
Application Closing Date
10th January, 2025.
How to Apply: Interested and qualified candidates should Click Here to apply online