Company Info
Vitel Wireless Limited has become a renowned company in the industry for our expertise and has contributed to several standards and innovations in data gathering and analysis in the African continent.
Vitel Wireless Limited has become a renowned company in the industry for our expertise and has contributed to several standards and innovations in data gathering and analysis in the African continent. Vitel has a Private Network Lines (Local Exchange Operator) service license and has had experience in the telecommunication business. Our vision is to leverage the dominance of large telecom operators in delivering cost-efficient services and establish interoperability with these operators for new, fast-growing services to the consumer.
Job Title: Senior Technical Customer Service Representative
Location: Lagos
Job Brief
- We are looking for an experienced Senior Technical Customer Service Representative to handle complex customer issues, provide advanced technical support, and supervise junior technical CSRs.
- The role requires strong technical skills, leadership ability, and a customer-first mindset.
Key Responsibilities
- Resolve escalated technical issues via phone, email, or chat.
- Supervise and support junior Technical CSRs.
- Provide guidance and training to improve team performance.
- Collaborate with internal teams for issue resolution and feedback.
- Document recurring issues to support continuous improvement.
Requirements
- 5 years in technical customer support.
- Strong troubleshooting and communication skills.
- Experience leading or mentoring a support team.
- Knowledge of relevant systems/tools (e.g., CRM, telecom software).
Preferred:
- Telecommunications/related experience.
- Relevant technical certifications (e.g., CompTIA, Cisco)
Salary
- N200,000 – N300,000 / month.
Application Closing Date
30th November, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.
