Service Delivery Officer/Project Administrator at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs. The three major arms are: Consulting, Recruitment and Training. Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all professions.

Job Title: Service Delivery Officer/Project Administrator

Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Job Brief

• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to ensures satisfactory delivery of all service requests (Surveys & Installations) from prospective clients, partners & dealers.
• Proactively liaise with all internal & external stakeholders and communicate prompt feedbacks in return to ensure all orders are processed on time.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Manage all service enquiries such as survey, installation requests for prospective customers.
• Coordinate all service requests from all partners & dealer and sales executives.
• Accurately fill, update & send various service delivery reports to responsible stakeholders.
• Handover activated clients.
• Liaise with internal & external stakeholders to ensure all service requests are delivered promptly.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team’s progress, identify shortcomings and propose improvements.

Requirements

• Candidates must have minimum of B.Sc Degree or HND in related field.
• Minimum 3 years Cognate experience in the field of Services.
• Ability to understand the impact of operational decisions on organizational initiatives.
• Smart, proactive thinking and solution centered approach.
• Proven working experience as a project administratorin the information technology sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their tailored CV to: [email protected] using the Job Title as the subject of the email.