Company Info
Large organization
200 + Employees
Seven-Up Bottling Company Limited
Seven-Up Bottling Company Limited (SBC) holds a prominent position as one of Nigeria’s largest manufacturing companies. It is renowned for producing and distributing a range of beloved beverages in the country. SBC’s portfolio includes popular brands such as Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea, and Aquafina premium drinking water. Additionally, SBC has expanded its offerings to the Home & Personal Care category with the introduction of the 2SURE brand. The company recently launched its first product, a Hand & Surface Sanitizer, catering to the evolving needs of consumers. With nine bottling plants equipped with state-of-the-art manufacturing facilities, strategically located across different regions in Nigeria, Seven-Up Bottling Company Limited is committed to delivering quality products to its customers.
1). Core Infrastructure Engineer
Location: Lagos
Position Overview
- As a Core Infrastructure Engineer, you will play a crucial role in designing, implementing, and maintaining the fundamental technology systems and platforms that support an organisation’s overall infrastructure.
- You will be responsible for ensuring the reliability, scalability, and efficiency of the core infrastructure components that form the foundation of various IT services and applications.
- Your expertise will contribute to the stability and performance of the organisation’s technology infrastructure.
Responsibilities
Infrastructure Design and Implementation:
- Collaborate with cross-functional teams to design and implement the core infrastructure components, including servers, networks, storage, and virtualization platforms.
- Develop and maintain infrastructure architecture blueprints, standards, and documentation.
- Configure and deploy hardware and software systems to meet the organisation’s infrastructure requirements.
- Ensure adherence to security, compliance, and regulatory standards in infrastructure design and implementation.
Infrastructure Operations and Maintenance:
- Monitor the performance and availability of core infrastructure systems and proactively identify and resolve issues.
- Conduct regular system upgrades, patching, and maintenance activities to ensure optimal performance and security.
- Develop and implement monitoring and alerting solutions to ensure the early detection of infrastructure problems.
- Collaborate with other teams to troubleshoot and resolve infrastructure-related incidents.
Scalability and Capacity Planning:
- Assess the infrastructure requirements based on current and projected needs and plan for scalability and capacity expansion.
- Conduct performance tuning and optimization activities to enhance the efficiency of the infrastructure systems.
- Identify and recommend infrastructure enhancements or new technologies to meet changing business needs.
Collaboration and Support:
- Collaborate with development teams to provide infrastructure-related support, guidance, and best practices.
- Participate in the evaluation, selection, and integration of third-party tools and technologies.
- Contribute to the creation and enforcement of infrastructure-related policies and procedures.
Qualifications and Skills
- Bachelor’s Degree in Computer Science, Information Technology, or a related field. Relevant certifications are a plus.
- At least 5 experience in designing, implementing, and supporting core infrastructure components such as servers, networks, storage, and virtualization platforms.
- Strong knowledge of infrastructure architecture principles, best practices, and emerging trends.
- Proficiency in infrastructure automation and configuration management tools.
- Experience with cloud platforms and containerization technologies.
- Familiarity with scripting and programming languages.
- Solid understanding of security principles and best practices in infrastructure design and implementation.
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex infrastructure issues.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
Deadline: Jul 17, 2023
===
===
2). Service Desk Engineer
Locations: Abuja (FCT), Enugu, Kaduna & Ibadan – Oyo
Employment Type: Full-time
Job Summary
- The Service Desk Engineers role is to ensure proper computer operation so that end users can accomplish business tasks.
- This includes actively resolving escalated end-user help requests within established SLAs.
- Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Responsibilities
Strategy & Planning:
- Evaluate documented resolutions and analyze trends for ways to prevent recurring issues.
- Alert management to emerging trends in incidents.
Acquisition & Deployment:
- Deploy pre-packaged software as needed using automated deployment tools.
- Assist in software releases and rollouts according to change management best practices.
Operational Management:
- Assisting in providing Level I support when request volumes are high.
- Act as an escalation point for advanced or difficult help requests.
- Build rapport with service desk customers.
- Escalate incidents with accurate documentation to suitable technician or vendor, when required.
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Research solutions through internal and external knowledge base as needed.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning of servers
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups with Level I Technicians as required.
- Develop help sheets and FAQ lists for end users.
- Contribute to technician knowledge base and training as needed.
- Reinforce SLAs to manage end-user expectations.
- Provide suggestions for continual improvement.
Position Requirements
Formal Education & Certification:
- College Diploma or University Degree in the field of Computer Science and/or 5 years equivalent work experience.
- Certification in CompTIA+, Google IT Support, ITIL V4,
Knowledge & Experience:
- Knowledge of advanced computer hardware.
- Experience with desktop and server operating systems.
- Extensive application support experience
- Working knowledge of a range of diagnostic utilities.
- Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport building, listening, and
- questioning skills.
- Strong documentation skills.
- Fluent English.
Personal Attributes:
- Ability to conduct research into a wide range of computing issues is required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly, business-friendly, and technical language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
Work Conditions:
- 40-hour onsite work week.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Deadline: 15th July, 2023.
How to Apply: Interested and qualified candidates should apply using the links below:
Note: Only shortlisted candidates will be contacted.