Shipping and Documentation Coordinator at Koolboks

Koolboks makes refrigeration accessible and affordable to all. Our solar-powered freezers, equipped with Pay-As-You-Go technology and offered through an innovative Cooling-as-a-Service model, enable eco-friendly and accessible refrigeration to everyone who needs it. Life is kool!

Job Title: Shipping and Documentation Coordinator

Location: Lagos

Employment type: Full time

Role Overview

• We are seeking a highly organized and results-driven Shipping and Documentation Coordinator to oversee all import and export operations across Koolboks’ international markets.
• The successful candidate will play a key role in ensuring timely delivery of goods, optimizing logistics costs, managing customs and compliance, and leading initiatives to improve operational efficiency across the supply chain.

Key Responsibilities
Global Logistics Oversight:

• Manage all international shipments (air, sea, and land), ensuring on-time delivery of goods to distribution partners in over 25 countries.

Import/Export Compliance:

• Ensure full compliance with international trade regulations, customs documentation, HS codes, and country-specific import/export requirements.

Vendor & Freight Forwarder Management:

• Liaise with freight forwarders, customs agents, and third-party logistics providers to optimize lead times, costs, and service quality.

Policy & Process Leadership:

• Develop and enforce supply chain policies and SOPs that enhance efficiency, accuracy, and safety across the logistics network.

Cost Optimization & Consolidation:

• Identify and implement strategies to consolidate warehousing and shipments, reduce transportation costs, and negotiate competitive freight rates.

Cross-Functional Collaboration:

• Coordinate closely with Sales, Operations, and Manufacturing teams to forecast demand,  manage inventory flow, and align logistics with business priorities.

Performance Monitoring & Reporting:

• Track key KPIs including delivery timelines, shipping costs, damage/loss rates, and customs clearance times. Present insights and action plans to leadership.

Process Improvement & Innovation:

• Lead supply chain transformation projects—such as digital tracking, barcoding, or new route optimization—to improve operational agility and visibility.

Qualifications

• Bachelor’s Degree in Supply Chain Management, Logistics, Business, or a related field  (Master’s degree is a plus).
• 5+ years of experience in international logistics and supply chain management,
• preferably in Africa-focused distribution.
• Strong knowledge of import/export regulations, Incoterms, and customs procedures.
• Experience managing relationships with freight forwarders, customs brokers, and logistics providers.
• Proficiency in ERP systems, Excel, and logistics tracking tools.
• Excellent negotiation, communication, and project management skills.
• Fluency in English; French is an added advantage.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should kindly send CV and application letter to: [email protected] using the Job Title as the subject of mail.