Social Media & Customer Experience Executive at Whip-Smart Service Provider Limited

Whip-Smart Service Provider Limited – Our client, a top gifting store in Lagos, is recruiting to fill the position below:

Job Title: Social Media & Customer Experience Executive

Location: Alagomeji,  Yaba – Lagos
Employment Type: Full-time
Work Schedule: Monday – Saturday
Preferred Gender: Female

Job Summary

• We are seeking a smart, creative, and customer-focused Social Media & Customer Experience Executive to manage its digital presence and deliver exceptional customer service via social media channels.
• This role is ideal for someone who understands the balance between aesthetics, brand storytelling, and timely customer support especially on Instagram business pages.
• If you love creating engaging content and delighting customers online, this could be the perfect role for you.

Key Responsibilities

• Manage the brand’s Instagram business page creating and posting content, responding to DMs/comments, and engaging followers
• Handle customer inquiries, feedback, and complaints promptly and professionally via social media
• Plan and execute content strategies across Instagram and other platforms
• Monitor trends, hashtags, and engagement patterns to drive growth
• Maintain a consistent and positive brand voice in all interactions
• Track metrics and provide monthly performance reports
• Collaborate with sales/support teams to ensure a smooth customer journey
• Protect and manage the brand’s online reputation with empathy and professionalism.

Requirements

• A Degree in Communications, Marketing, or related field is an added advantage
• 2 years proven experience managing an Instagram business page
• Strong background in customer service, especially in a digital or social media role
• Excellent writing and interpersonal communication skills
• Ability to remain calm under pressure and resolve issues with tact
• A proactive, creative thinker with attention to detail
• Preferred: Female candidate residing in Yaba, Surulere, or nearby areas.

Salary

• N100,000 – N120,000 monthly.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.

Note

• For more enquiries, send a WhatsApp message to 09131150110
• Candidate residing in Yaba, Surulere, or nearby areas ONLY should apply