Strategy Manager, Customer Retention at M-KOPA

M-KOPA is a rapidly expanding FinTech startup that provides millions of underbanked clients in Africa with access to life-enhancing goods and services. From our beginnings as the pioneer in pay-as-you-go “PayGo'” solar energy for off-grid houses, we have evolved into one of the world’s most advanced connected asset finance systems, enabling a diverse variety of clients to make progress in their lives.

Title: Strategy Manager, Customer Retention

Location: Lagos

Employment Type: Full-time

Job Description

• We are looking for a Strategy Manager for M-KOPA’s Customer Retention team to drive strategic initiatives and high-priority projects.

Responsibilities

• Conduct research, develop analyses, and build commercial & financial models to develop and implement M-KOPA’s strategy for customer retention and growing customer lifetime value. This could include product, sales channel, marketing, and pricing strategies; determining resource requirements and prioritizing investments; and building 3-5-year business plans.
• Support strategic growth areas for Customer Retention, including via customer segmentation analysis, market and economic analysis, partner landscaping, competitor benchmarking, business case development, and running pilots/experiments.
• Develop effective performance metrics and dashboards, coordinating with product and data teams to define and measure KPIs.
• Identify and scope opportunities to improve operations, processes, efficiency, and performance on the Customer Retention team.
• Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools.

Requirements

• You have a Bachelor’s Degree or equivalent experience.
• Have 3-5 years of work experience in strategy, business operations, management consulting, investing, product management, or comparable roles.
• Are passionate about our mission of making everyday essentials accessible to everyone.
• Are strong analytically and have significant experience with Excel modeling and making data-driven decisions.
• Love solving open-ended business problems, from identifying the problem that needs to be solved through developing actionable recommendations and driving implementation.
• Are a collaborator with a low ego.
• Thrive in fast-moving environments and have a sense of urgency to get the job done.
• Are results-focused and a self-starter.
• Have emerging markets experience (particularly in East, West, or Southern Africa).

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online