Support Analyst at FairMoney

FairMoney is Nigeria’s top digital lending marketplace. We spent 40% more than the following opponent in 2020. We have proceeded to expand fast and sensibly, culminating in the $42 million Series B Equity investment.Because of our expansion, we are expanding our Capital Markets team to support an aggressive local currency debt financing programme. You will be part of a creative and ambitious team that recently completed a Fintech Private Note with renowned investment banks acting as Arrangers. We want to continue to supply debt investors with a variety of creative alternatives that will allow them to lend loan capital to FairMoney, a fast-growing yet cautious fintech. This is when you come into play.

Title: Support Analyst

Location: Lagos

Schedule: Full-Time

Job Category: Logistics and Supply Chain

Job Description
How it is to be a Support Analyst at Payforce by FairMoney

• As a Support Analyst, you will play a pivotal role in the management and optimization of our Point of Sale (POS) operations. Your responsibilities will include ensuring the seamless functioning of POS terminals and delivering exceptional support to our customers and partners.
• This position demands a keen eye for detail, technical proficiency, and exceptional communication skills.

Role and Responsibilities
Planning and Distribution of POSs:

• Understanding the company’s overall concept, including the brand, customer base, product goals, and all service-related aspects.
• Engaging with customers or clients, providing service support.
• Executing actions to enhance customer service and internal processes.
• Learning and becoming proficient in internal software systems.
• Assisting in creating performance reports.

POS Terminal Management:

• Executing the process of Un-mapping, Re-Mapping, Sponsor mapping, and assigning terminals.
• Deployment report of terminals to managers.
• Providing POS support to Growth Managers and Customer Service.
• Managing SIM cards.
• Handling branding materials and their distribution.
• POS Inventory management.

Requirements

• Bachelor’s Degree in Business Administration, Engineering, Logistics, or a related field with at least 2 years of relevant domain experience.
• Strong technical skills and the ability to troubleshoot hardware and software issues.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work both independently and as part of a team.
• Knowledge of payment industry regulations and security standards is a plus.
• Experience with call handling is desirable.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

Recruiting Process

• A screening call with the Senior Recruiter for 30 minutes
• Interview with the hiring manager for 45- 60 minutes
• A case study might be applied to evaluate technical skills