Team Lead, Client Communications at Stanbic IBTC Pension Managers Limited

Stanbic IBTC Pension Managers Limited is a licenced Pension Fund Administrator (PFA) that was established with the sole goal of providing excellent pension fund administration and management services to both private and public sector employees who are covered by the Pension Reform Act 2014. We were founded on May 19, 2004, as a subsidiary of Stanbic IBTC Holdings PLC (a member of the Standard Bank Group), and we have a rich background drawn from the Group’s substantial and established track record in money management, as well as long-held ideals of wealth preservation and improvement.

Title: Team Lead, Client Communications

Job ID: 80421265

Location: Lagos

Job Type: Full-time

Business Segment: Insurance & Asset Management

Job Description

• The Client Communication Team Lead is to ensure that the team delivers superior customer service to external and internal clients’ complaints and enquiries through various communication channels which includes Email, letters, social media and live chat.
• The team lead manages, leads and supports a dynamic team in its day-to-day operation to ensure customer satisfaction and retention (customer loyalty) as well as continuity to improve on the current processes and ensure a world-class service delivery.

Qualifications

• BA/BSC 2ND Class Upper in any course.
• Masters in any course as well as professional qualifications is also an advantage – ACA, CIMA, PMP, ACCA, CIPM.

Behavioral Competencies:

• Leading People
• Establishing Rapport
• Upholding Standards

Technical Competencies:

• Effective communication and writing skills
• Thorough understanding of the Pensions Reforms Act
• Experience in Customer Care duties and responding to Client Enquiries
• Excellent use of MS Office applications, and other customer-related tools
• Excellent knowledge of the dynamics and technical aspects of fund management

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online