Team Lead, TB Collections at First Bank of Nigeria Limited (FirstBank)

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

Job Title: Team Lead, TB Collections

Job Identification: 1363

Location: Lagos, Nigeria

Duties and Responsibilities

• Lead and manage a team of collections professionals, providing guidance, coaching, and performance management.
• Design and enhance product offerings such Direct Debit, Virtual Accounts and real time collection solutions
• Coordinate the team’s Transaction Banking product development initiatives namely product envisioning, development enhancement and deployment to customers.
• Conduct periodic product reviews on Transaction Banking products to remain competitive and provide best-in-class solutions to customers bank-wide.
• Coordinate the management of Escrow accounts bankwide
• Develop and execute a comprehensive collections strategy to support business growth and minimize credit risk.
• Lead and manage a team of collections professionals, providing guidance, coaching, and performance management.
• Design and enhance product offerings such Direct Debit, Virtual Accounts and real time collection solutions
• Coordinate the team’s Transaction Banking product development initiatives namely product envisioning, development enhancement and deployment to customers.
• Conduct periodic product reviews on Transaction Banking products to remain competitive and provide best-in-class solutions to customers bank-wide.
• Coordinate the management of Escrow accounts bankwide
• Develop and execute a comprehensive collections strategy to support business growth and minimize credit risk.
• Manage relationships with regulatory bodies, billers, mandate owners (such as FIRS etc) in collaboration with the relationship teams and TB TSS (where applicable).
• Ensure prompt rendition of the team’s performance and activity reports to Head TB Cash Management Products.
• Oversee Transaction Banking (collections/ePayment/Liquidity Mgt.) transactions processing in all business locations bank-wide to ensure RMs, tellers and processors comply with relevant guidelines and service level agreements with billers, regulatory bodies and mandate owners.
• Coordinate and ensure the provision of product training, awareness and presentation sessions for staff, customers and prospects.
• Identify new opportunities for Transaction Banking business growth and improvement and advise TSS teams and Business Units.
• Provide management information on Cash Management and industry behavior & trends and competitor intelligence to guide marketing strategies/approaches by the sales workforce of the bank.
• Responsible for the overall delivery of Transaction Banking (collections/ePayment/Liquidity Mgt.) products targets (turnover and revenue) and other KPI parameters for the team.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
• Implement relevant controls to ensure products are delivered with minimal regulatory infractions

Job Requiements
Educational Qualification and Experience:

• Minimum Education: First Degree in any related discipline. MBA or advance degree equivalent in Business administration, Finance or related field is an added advantage
• Must have 5+ years of banking experience overall (with a strong focus on collections & receivables).

Application Closing Date
23rd April, 2025; 12:42

How to Apply: Interested and qualified candidates should Click here to apply online