Company Info
Large organization
IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East.
200 + Employees
IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.
Job Title: Team Leader, Network Surveillance
Location: Abuja
Job Description
- As Team Leader, Network Surveillance, you will ensure assigned team effectively and efficiently carries out detection, analysis, troubleshooting, escalation, and resolution of all alarms, outages, and/ or faults on the network.
Key Roles & Responsibilities
- Foster an enabling environment in which team-members promptly and effectively react to all network-related faults per shift.
- Coordinate activities and outputs of team-members, including providing on-the-job training/ guidance, ensuring strict compliance to escalation procedures, and monitoring performance based on set objectives.
- Review individual performance of team-members and complete their appraisals in accordance with the company’s performance appraisal procedures and timelines.
- Assist team-members in diagnosing and assigning difficult network problems.
- Provide inputs in identifying team-members’ training requirements and knowledge gaps.
- Ensure that team-members appropriate capture all incidents and updates on the company’s ticketing application.
- Escalate to and/ or follow up with Field Operations Team Leaders, Regional Technical Operations Managers, and Regional NOC Manager on trouble tickets and other outstanding faults (problems) for timely resolution.
- Action all alarms and trouble tickets and ensure adherence to procedures.
- Monitor the status and progress towards resolution of all opened tickets.
- Provide critical data such as client support processes, procedures and workflows into the NOC knowledge base.
- Continuously search for innovative ways to improve quality of service to both internal and external customers.
- Effectively coordinate team-members on shift, monitoring allocated portfolio and promptly reacting to and closing all network-related faults accordingly.
- Ensure regular network update reports from the team are provided to relevant units.
- Champion initiatives to automate all routine processes aimed at boosting efficiency.
- Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise.
- Prepare and submit reports to the Regional NOC Manager on all matters relating to assigned team activities and performance.
- Perform other tasks and duties as assigned by the Regional NOC Manager.
Qualifications
- Bachelor’s degree in Computer Science, Telecommunications Engineering, or any related discipline.
- Professional certifications such as CCNA, CCNP, etc, will be an asset.
- +7 years’ relevant experience in the telecoms industry.
- Innovation – People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
- Integrity – People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
- Be Bold – People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
- Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
Functional Competencies:
Fault Management & Root-Cause Analysis
- Network Monitoring/ Availability/ Service Uptime Management
- Network Tools Admin/ Management
- Service Level Management
- Data Analysis & Reporting
Behavioural Competencies:
- Collaboration & Teamwork
- Workload Management.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online