Company Info
Mid sized business
Pixel Cloud Limited is a pioneer prepress company in sales and technical support service in delivering good quality equipment for Computer to Conventional Plate (CTcP) technology.
1 to 50 Employees
Pixel Cloud Limited is a pioneer prepress company in sales and technical support service in delivering good quality equipment for Computer to Conventional Plate (CTcP) technology.
Job Title: Technical Services Engineer
Location: Shomolu, Lagos
Job Summary
- We are seeking a proactive and customer-focused Technical Services Engineer to join our team. In this role, you will be responsible for providing technical assistance and support to customers, troubleshooting hardware and software issues, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Respond to customer inquiries and technical issues through various channels (phone, email, or chat).
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain systems, applications, and software.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Document technical issues, resolutions, and customer interactions.
- Assist in creating and updating knowledge base articles and technical documentation.
- Stay updated on product features, updates, and industry trends.
- Provide guidance to customers on best practices and usage of company products/services.
Qualifications
- Bachelor’s Degree in Electrical / Mechanical Engineering, or a related field (or equivalent work experience).
- Proven experience in a technical support role.
- Strong understanding of operating systems, networking, and common software applications.
- Excellent problem-solving and communication skills.
- Ability to explain technical concepts to non-technical users clearly.
- Familiarity with remote support tools is a plus.
Deadline: Not Stated
How to Apply: Interested applicants should send their resume and a cover letter to: [email protected] using “Technical Services Engineer Application – [Their Name]” as the subject of the mail.