Telesales Agent at Lemonade Finance (YC S21)

Job description

• We are looking for energetic and dedicated Telesales team members passionate about delivering world-class customer service.
• If you are interested in joining a fast-paced dynamic team, you will contact customers who want to get the most out of their service.
• Since you will be representing a global brand, a positive attitude and a bubbly personality are must-haves!
• This is a contract based, 100% on-site position. Team members must be available to work (40 hours per week) from Mondays to Fridays.

You will:

• Assist and troubleshoot with customers via phone and email while maintaining the highest level of courtesy and professionalism.
• Escalate positive outcomes and issues to the team using appropriate channels and be able to work on multiple platforms at once.
• Interact with other team members to improve service quality.
• Attend weekly meetings and participate actively to ensure feedback on customer experience is implemented effectively.
• Proactively spot different patterns that affect customers’ experience and suggest possible changes to carry out.

Qualification

• A bachelor’s degree
• No experience required (Training will be provided on the job)
• Experience using Google Apps for business, and CRM software.
• Exceptional interpersonal skills, problem-solving skills, communication and collaboration skills.
• Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.