Telesales Agent at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is a firm that provides integrated customer engagement and business process outsourcing. We think that digital technologies are causing a fundamental shift in how we live, work, and play at Outcess. This transformation enables and necessitates organisations to drastically restructure how they communicate and transact with consumers and partners, seamlessly linking and improving all parts of their operations.

Title: Telesales Agent

Location: Opebi, Ikeja – Lagos

Employment Type: Full-time

Job Brief

• We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective telesales representative must be an excellent communicator and have superior people skills.
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
• The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about our products and services using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements and Skills

• Higher National Diploma (HND), OND, B.Sc / BA Degree
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems(Training would be provided if you dont have this knowledge)
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Remuneration

• N60,000 Monthly.

Deadline: 31st December, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online