Company Info
Mid sized business
1 to 50 Employees
Kayode Obembe Properties Limited is a real estate firm incorporated and registered in Nigeria as a limited liability company. We are setting out new standards in delivering properties in real estate sectors.
Kayode Obembe Properties Limited is a real estate firm incorporated and registered in Nigeria as a limited liability company. We are setting out new standards in delivering properties in real estate sectors. Our company acquires develops, sell/lease and manage properties and real estate products in choice location across the country.
Job Title: Telesales & Customer Care Officer
Location: Chevron, Lagos
Employment Type: Full-time
Job Role
- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
- Letting patrons know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns, when necessary
- Troubleshooting common issues with products or services
- Working with a team ofCSRsand other departments to find appropriate solutions to problems.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal / customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Application Closing Date
31st December, 2024.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.