Telesales Executive at Rosabon Financial Services Limited

Rosabon Financial Services Limited has won several awards. Rosabon Financial Services Limited is a Concept Group company. Since being licenced by the Central Bank of Nigeria, CBN on April 22, 1993, and a long-standing member of the Equipment Leasing Association of Nigeria (ELAN), the organisation has evolved into Nigeria’s leading Non-Banking Financial Intermediary and Equipment Leasing firm focused on niche and general markets.

Title: Telesales Executive

Location: Yaba, Lagos

Employment Type: Full-time

Job Summary

• The specific objective of the telesales is to sell products and services over digital channels particularly phone, emails, SMS and social media chats.
• This means the ideal candidate must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts which lead to converting potential leads into actual transactions.
• The goal is to help the company grow by bringing in customers and developing business.

Duties & Responsibilities

• Converting customer inquiries into sales opportunities, minimum of 50 transactions monthly.
• Providing market research through outbound calling
• Surveying customer satisfaction
• Generating additional transactions outside assigned leads to meet sales targets
• Contacting potential and existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements, sending applicable documents and requirements
• Exploring and adopting strategies to contact customers particularly RNR bucket and curate responses and feedback
• Producing reports and making recommendations to the team lead to be used as guidance in decision-making pertaining to the strategy for lead engagement and consummation
• Providing brand recognition by leaving leads with an excellent impression of a company through effective customer relations, empathy and effective communication skills
• Converting difficult leads into customers
• Cutting costs per sales while increasing conversion rates by reducing contact expenses and effectively utilizing conversation minutes per lead
• Generating investment/savings leads to meet sales target in wealth management portfolio

Key Performance Indicators

• Minimum conversion count of 50 transactions monthly.
• Average first contact time of 1 hour
• Channel utilization to maximize customer response.
• Successful outreach recorded via calls, email, chats and SMS blasts.
• Customer satisfaction scores or Net Promoter Score (NPS) related to lead engagement.
• Customer retention rate of 60%
• Generation of investment/savings account to meet monthly target

Qualifications / Requirements

• Bachelor’s Degree, HND or equivalent in any field of study.
• Experience in contact center or customer service role with ability to make minimum of 100 calls daily
• Proven track record of successfully meeting sales quota
• Previous experience in financial services particularly with a record in fund mobilization.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note

What to expect in the hiring Process:

• A preliminary phone call with the recruiter
• A reasoning and a personality assessment
• A technical interview session with a HR representative and the hiring manager
• A final behavioural and technical interview session with a member of the management team
• Please Note All our interview stages are virtual.