User Experience & Engagement Specialist at PressOne Africa

PressOne Africa is an early-stage firm that uses a centralized phone communication network to assist SMEs retain their clients. We’re on a mission to assist African entrepreneurs establish more customer-centric businesses. With our business phone systems, entrepreneurs of any size can handle client contact like big businesses.

Title: User Experience & Engagement Specialist

Location: Lekki Phase I, Lagos

Job type: Full-time

Role Overview

• We’re on the lookout for a User Experience & Engagement Specialist. This role is about understanding our entrepreneurs deeply, ensuring they get maximum value from our platform, and cultivating strong relationships.
• If you’re passionate about creating memorable user experiences and building strong customer relationships, this is the role for you.

Key Responsibilities

• User Insights: Dive into data to understand customer behavior, preferences, and areas of improvement.
• Feedback Loop: Engage with users to collect feedback, turning these insights into actionable improvements.
• Enhance Onboarding: Continuously enhance the onboarding process, ensuring entrepreneurs get maximum value from day one.
• User Engagement: Develop and roll out strategies to engage entrepreneurs through their lifecycle, promoting deeper platform integration and feature adoption.
• Collaboration: Work cross-functionally with the product, marketing, and support teams to share insights and drive customer-centric initiatives.

Who you are

• Bachelor’s Degree in Marketing, Business, Sociology or a related field.
• Proven experience in user engagement, customer success, or similar roles.
• Proficiency in data analytics tools and CRM systems.
• Strong communication skills with a customer-first mindset.
• Demonstrated ability to take initiative and work independently.

What We Offer

• Competitive salary and benefits.
• Role in a high-growth, dynamic environment.
• Continuous learning and growth opportunities.
• Chance to shape the future of entrepreneur communication in Africa.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

Note: Applications will be reviewed and shortlisted weekly. We will close the job opening once we find the right person. We look forward to meeting you.