Vacancies at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a significant Nigerian telecommunications services company located in Lagos, the country’s commercial nerve core. With a client base of more than 39.8 million, the telecom is among the top four mobile service providers in terms of customers. 2G, 3G, and 4G cellular services, mobile commerce, and enterprise services are among the company’s product offerings.

1). Lead, Growth (Partnerships, Content, & Rich Media)

Location: Lagos

Employment Type: Full-time

Job Description

2). Lead, Product Experience (Design, Research, Architecture)

Location: Lagos
Employment Type: Full-time

Job Description

• As the Lead for Product Experience, you will champion the convergence of design, research, and architecture to craft holistic digital products.
• Your core mission is to ensure our products offer a seamless, intuitive, and aesthetically compelling experience for our users, underpinned by thorough research and robust architectural foundations.

Key Responsibilities
Architectural:

• Define and maintain a solid product architecture, supporting the company’s overarching goals and ensuring scalability.
• Collaborate closely with product managers, engineers, and stakeholders to define product requirements, user stories, and design objectives.
• Uphold the architectural cohesiveness and functionality of all digital touchpoints.
• Lead the development of wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts and interactions.

Product Design Leadership:

• Drive the product design strategy, ensuring alignment with business goals, user needs, and market trends.
• Direct the design team in conceptualizing and realizing user-centric digital products.
• Drive visual design excellence, including color palettes, typography, iconography, and other visual elements, to create visually stunning and cohesive product interfaces.
• Ensure the seamless integration of visual and interactive design elements, creating a delightful user journey.

Maintaining Design Consistency:

• Develop and sustain a unified design system, endorsing consistency across our digital suite.
• Create & maintain design systems, design documentation & style guides to ensure consistency and scalability across products.
• Set forth design guidelines and best practices for both design and development teams.

User Centric Research:

• Lead research endeavors to gather user insights, preferences, and behaviors.
• Utilize research data to refine and inform design choices and product strategies.
• Put in place a continuous feedback and mechanism around our digital products to gain user insights.

Innovation, Continuous Learning & Interdepartmental Collaboration:

• Engage proactively with product managers, developers, and stakeholders, ensuring design seamlessly complements the product development lifecycle.
• Remain abreast of contemporary design trends, emerging technologies, methodologies, and tools to continually enhance the team’s skills and drive innovation.

Requirements
Academic and Qualifications and Experience

• Engage proactively with product managers, developers, and stakeholders, ensuring design seamlessly complements the product development lifecycle.
• Remain abreast of contemporary design trends, emerging technologies, methodologies, and tools to continually enhance the team’s skills and drive innovation.
• Minimum of 5 years in product design, emphasizing digital platforms. Demonstrated expertise in user research and constructing design systems.
• Robust portfolio reflecting user-oriented design solutions and sound product architecture.
• Mastery over design tools such as [Sketch, Figma, Adobe XD, etc.] and a basic grasp of development paradigms and frameworks.

Required Skills:

• User-centric mindset (Emphasis on understanding & prioritizing user needs to enhance user experience).
• Stellar communicator with a positive attitude.
• Analytical & research skills.
• Innovative, Creative/critical thinker.
• Stakeholder Collaboration & Interpersonal skills (able to work well with colleagues, managers, vendors).
• Flexible and able to adapt to changes.
• Ethical Judgement (Ensuring that all design & research practices adhere to ethical standards, prioritizing user privacy & security).
• Resilience, staying power and foresight.
• Demonstrable leadership and team management acumen.
• Exceptional written and verbal communication skills.
• Continuous Learning (Commitment to professional growth).
• Problem-solving.

Application Closing Date
Not Specified.

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3). Lead, Digital Recharge & E-Payment

Location: Lagos

Job type: Full-time (Hybrid)

Job Purpose

• Responsible for leading as well as managing the overall Digital Recharge and Electronic business in Airtel Nigeria and the management of the units cost of sales while remaining competitive across various channels including: Selfcare App, Airtel Website, ATMs, PoS Terminals, USSD, STK, CLS.
• Responsible for analysis, and defining the trade, strategic partnerships, vendors, customers, operations, market development and market requirements and trends to ensure that Airtel Nigeria remains relevant in this space and achieves set goals.
• Providing strategic leadership for provision of carrier and bulk Services for Financial Institutions (Push and Pull USSD services)

Key Accountabilities
Business Development & Revenue:

• Develop Digital Recharge business plan that will deliver on the Digital Recharge vision of the company.
• Develop and propose Digital Recharge strategy and route-to-market plan that aligns to organizational focus for the financial year.
• Develop the strategy to achieve Digital Recharge revenue and contribution targets and support the execution of the targets by all partners.
• Engage Financial Switching & Aggregator Partners and consultants in service development.
• Position the *444# USSD, Self-Care, ERC and CLS channels to deliver 70% of Airtel’s total monthly recharge.
• Design the strategic framework that will deliver national coverage of ERC.
• Design the strategy that will ensure a 98% transaction success rate for *444 USSD channel.
• Define the objectives and KRAs for Carrier and bulk service for financial institutions.
• Develop strategies to drive revenue generation and achieve revenue targets.

Channel Development:

• Define and develop the Go to Market strategy for Digital Recharge and support the team in executing same.
• Define the profile of a “profitable Digital Recharge Partner” support the engagement of partners with unique channel value proposition to drive retail points.
• Develop Regional strategies for the effective & efficient Digital Recharge presence in key cities.
• Develop an effective 360-degree communication plan for the different digital recharge channels to deliver high visibility and Top of the Mind Awareness of the channel.
• Ensure effective monitor to ensure strategies and plans deliver on their objectives.
• Capacity building for partners and staff.

Governance:

• Develop and support the execution of the standards for Digital Recharge governance framework to ensure Healthy ROI.
• Determine and constantly review the criteria for Digital Recharge dealership in line with the unit’s development plan.
• Design compensation-based trade interventions that will achieve strategic business objectives.
• Design and strategic management of the incentive structure to maximize sales at an optimal cost.

Deliver on Channel and customer Satisfaction:

• Ensure the delivery of a success rate of 98% for *444# USSD channel.
• Conceptualize and design plans to position *444# USSD, Self-Care and ERC as the customers’ and trade first choice of recharge and support the execution across all Channels & functions.
• Develop viable plans to increase customer satisfaction based on analyzed customer and trade feedback.
• Track, measure and engage relevant stakeholders to eliminate challenges impacting performance across channels & functions.

Build a capable and motivated team:

• Provide direction for the team towards predetermined short and long-range goals and objectives. Review tasks and determine the best course of action to be pursued to obtain results as per agreed objectives.
• Provide support to enhance execution and delivery of agreed KPIs.
• Deploy relevant metrics to routinely monitor progress against targets and recommend appropriate remedial actions to ensure targets are met or exceeded.

Educational Qualification & Experience

• A First Degree or its equivalent in Computer science, Engineering, Business Administration, Sales and Marketing or Business-related discipline
• 15 years of varied experience in Sales & Marketing with at least 5 years at management level handling independent businesses.
• Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations.
• Able to handle, prioritize, multiple projects simultaneously.
• Able to operate in a performance driven Organization.
• Strong channel development & sales background and in-depth knowledge of Electronic Payment & recharge system is highly desirable.
• Relevant experience in Telecom industry is desirable.

Required Skills & Competencies:

• IT Literate.
• Strategic business consciousness.
• Excellent Channel Development & Sales skills.
• Strong analytical and problem-solving skills.
• Knowledge of Electronic Recharge Development.
• Electronic Recharge systems management.
• Product/ Service development & management.
• Excellent interpersonal skills with ability to work effectively across a wide range of functions.
• People development/ management.
• Customer orientation.

Application Closing Date
Not Specified.

Note

• Only shortlisted candidates will be contacted.
• We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, religion or gender.
• All employment opportunities are decided on the basis of qualifications, merit and business need.

4). Regional Business Analyst

Location: Lagos
Job type: Full-time (Hybrid)

Job Description

• To demonstrate a strong competence in Business analysis, Business performance reporting, Project management in the area of planning, performance tracking and gap analysis.
• Coordination of regional sales activities, liaising with ZBMs, HO sales support team on regional inputs and deliverables.

Key Responsibilities
The Role Holder’s duties will include, but not be limited to:

• Daily, weekly and monthly sales analysis, reporting & tracking.
• Daily, weekly and monthly reporting & tracking of market impact team activities.
• To coordinate sales activities with other departments to ensure seamless correlation.
• To coordinate with relevant departments to ensure the success of regional review meetings monthly or whenever they take place.
• To coordinate with relevant departments to ensure the success of regional CP forums.

Key Performance Indicators

• Number of Distributors.
• Accurate and timely submission of reports.
• Accurate and timely submission of reports.
• Success of regional CP forums.
• Success of market impact team activities.

Major Challenges:

• Training on Business analysis reporting and Microsoft Office is required.
• Collation of information manually from each state can be a challenge when there is downtime.

Educational Qualification & Experience

• Candidates should possess a Graduate Degree
• 7 years of relevant experience.

Behavioral attributes:

• Result oriented.
• Good analytical skills.
• Good knowledge of Microsoft Office.

Application Closing Date
Not Specified.

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