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Company Info

Large organization

101 to 150 Employees

Association of Chartered Certified Accountants (ACCA) is the global body for professional accountants with over 200,000 fully-qualified members and 486,000 students worldwide - and they're among the world's best-qualified and most highly sought-after accountants.

The Association of Chartered Certified Accountants (ACCA) is the global body for professional accountants with over 200,000 fully-qualified members and 486,000 students worldwide – and they’re among the world’s best-qualified and most highly sought-after accountants.

1). Revenue Assurance Officer

Location: Lagos

Employment Type: Full Time

Job Description

  • Revenue assurance is important to identify, analyze, mitigate and prevent revenue leakage through a range of measures.
  • It aims to reduce risks of losses due to errors, negligence, or fraud and ensures that discrepancies are identified and resolved quickly.
  • It helps to identify opportunities to increase revenues and maximize profits. It also involves detecting possible opportunities for cost optimization and streamlining operations.

Responsiblities

  • Review of all revenue lines to ensure that all income due to the bank is earned.
  • Ensure the mapping of all asset lines to corresponding income lines are properly done as well as the unbundling of PAL accounts where necessary.
  • Ensure the integrity of revenue-related system-generated entries and GL accounts.
  • Review of settlement activities across all banking channels and payment options
  • Monthly review of interest income, fees, and commission lines to ascertain the completeness and accuracy of recognized income.
  • To work with other stakeholders to recoup income discovered not to have been earned by the bank.
  • Engage with appropriate stakeholders in the automation of any manually recognized income to reduce human errors.
  • Support to the Finance team toward efficient annual audits.
  • Review Interest and Fees earned and ensure compliance with CBN guideline for charges.
  • Monitor accounts on AMC concession and ensure account performance to avoid income leakages.
  • Ensure that revenue lines are up to date with rules and regulations relating to VAT/WHT.
  • Monthly report of revenue assurance activities, observation and recommendations

Application Closing Date
9th August, 2024.

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2). Regional Head of Customer Service – Africa

Job Requisition ID: R4918
Location: Nigeria
Job Type: Full time

Job Description

  • We’re currently looking for a Regional Head of Customer Services on a full time, fixed term contract basis until July 2025.
  • This position sits within the Customer Service team based in Africa, we are seeking an in market applicant. Presently this role supports the Africa portfolio.
  • This role can be based from any of our Africa locations including Nigeria, Ethiopia, Botswana, Kenya, Ghana and South Africa.
  • The Regional Head of Customer Services (RHoCS) ensures that a high level of customer service is delivered throughout the region, via a combination of Glasgow and locally based resources.
  • The RHoCS will also support ACCA’s student and member retention and affiliate conversion activity in line with the corporate retention plan. In doing so, this job performs a pivotal role in ensuring the continuation of ACCA’s sustainable growth and ensuring that the region achieves key business objectives.

The Job
On a day-to-day basis, you’ll be involved in the following:

  • Ensure consistency of customer service across the region, in line with customer service policies and processes
  • Line management of relevant Customer Service employees in the region
  • Become the designated point within the region for escalated issues
  • Ensuring that all priorities, issues and management information in the region are captured and passed for processing
  • Lead and manage call centre setup on-going operations within the region which includes outbound sales and inbound servicing capabilities
  • Collaborate closely with other Regional Heads of Customer Service and the central Customer Service directorate to ensure co-ordination of activities undertaken in markets to the overall operations vision
  • Identify and deliver continual improvements to customer services standards, including the identification of process improvements, synergies or economies of scale through automation or centralisation etc.
  • Play a strong supporting role in the implementation of the on-line migration project, while managing risk within the region
  • Perform line management tasks including recruitment, selecting, assigning, coaching and appraisals for all direct reports in line with the ‘people operating principles’
  • Plan coordinate and execute local support activities to help the achievement of ACCA’s retention and conversion targets for the region.

The Person
We’re looking for someone who:

  • Has management experience within a customer service environment.
  • Has excellent knowledge of key customer service metrics and techniques
  • Is strongly customer focused, displaying and fostering positive attitudes at all times
  • Has advanced interpersonal skills with the ability to understand and challenge internal customer needs and forge productive, trust based relationships across the organisation
  • Has good influencing skills in order to deliver change
  • Is highly motivated, proactive and practical, able to work under pressure and balance various requests for assistance
  • Experience of working across different countries and cultures is desirable
  • Is fluent in English.

Desirable qualities:

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  • Experience of identifying and delivering process improvements in a customer service industry
  • Experience of managing and being managed remotely.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should use the links below to apply:

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