Company Info
Mid sized business
1 to 50 Employees
Culminate Consulting
Culminate Consulting (RC1052798) is a professional service organisation engaged in the recruitment, training, human resource outsourcing, and outdoor advertising (Brands & Communication) industries. The firm was founded in 2012 and has since worked significantly in several areas of the economy such as telecommunications, banking and finance, information technology, and so on.
1). Customer Support Executive
Location: Lagos
Job Requirement
- Customer Engagement: Proactively engage with customers through various channels, including email, phone, and social media, to understand their needs and preferences.
- Issue Resolution: Address customer inquiries, concerns, and feedback promptly and effectively, striving for first-contact resolution.
- Relationship Building: Build strong and lasting relationships with customers, fostering loyalty and repeat business.
- Feedback Analysis: Collect and analyze customer feedback to identify trends, areas for improvement, and opportunities for enhancement.
- Process Improvement: Collaborate with cross-functional teams to improve customer-facing processes and contribute to a positive customer experience.
- Customer Advocacy: Encourage satisfied customers to become brand advocates through testimonials, reviews, and referrals.
- Data Management: Maintain accurate and detailed customer records, ensuring confidentiality and compliance with data protection regulations.
Qualification and Experience
- BSc/ HND/ ND in Marketing or related field
- Proven experience in a customer service or customer experience role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-centric mindset.
- Ability to work in a fast-paced environment and adapt to evolving customer needs.
- A customer-focused professional with a passion for creating positive experiences.
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2). IT Support Engineer
Location: Lagos
Job Requirement
- Assist in maintaining and troubleshooting IT infrastructure, including servers, networks, and cloud services.
- Provide support to end-users, resolving hardware and software issues promptly.
- Collaborate with the IT operations team to ensure high availability, security, and scalability of systems.
- Assist in enforcing security standards, regulatory compliance, and best practices.
- Stay updated on emerging technologies and industry trends, contributing to technology improvements.
- Support system monitoring, troubleshooting, and maintenance to minimize downtime.
- Assist with vendor management, contract negotiations, and issue resolution.
Qualification and Experience
- BSc/ HND (Elect / Elect / Computer Science/ Computer Engineering) or related fields
- Basic knowledge of IT infrastructure, networks, cloud technologies, and security practices.
- Strong problem-solving skills and the ability to work under pressure.
- Effective communication and interpersonal skills for collaboration with teams.
- Eagerness to learn and grow in the IT support field.
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3). IT Infrastructure Engineer
Location: Lagos
Job Requirement
- Design resilient, competitive, affordable, and recoverable proprietary technologies.
- Partner with application development, engaging directly with the business to ensure that requirements are understood, usage patterns are analyzed, and technology is leveraged to enhance communications, collaboration, and productivity.
- Maintain complete inventory, configuration and documentation of deployed systems and supported apps.
- Identify operational and infrastructure risks within the environment and work with the application development teams and business users to make corrections and mitigate risks.
- Ensure that all systems are backed up & monitored according to business requirements & notify the data owners upon failures.
- Ensure optimal resilience of deployed systems and meet all disaster recovery and compliance requirements dictated by the business.
- Interface with external vendors in troubleshooting complex, cross-platform issues
- Maintain top-notch technical skills & business knowledge through proactive self-learning in addition to any formal instructor-led training.
Qualification and Experience
- Minimum 3 years’ experience in infrastructure management
- Data warehousing – Expert knowledge developing and debugging in C/C++ or Java/C# – System administration.
- Database administration – Server configuration and management – Excellent verbal and written communication
- BSc/ HND (Elect / Elect / Computer Science/ Computer Engineering) or related fields
Deadline: Nov 24, 2023
How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.