Vacancies at Earnipay

Backend Development:

• Design, develop, and maintain scalable server-side applications using JavaScript (Node.js) and related technologies.
• Implement RESTful APIs and other communication protocols for seamless interaction between the frontend and backend.

Database Management:

• Develop and optimize database schemas, queries, and transactions.
• Work with both SQL and NoSQL databases to store and retrieve data efficiently.

Architecture and System Design:

• Collaborate with cross-functional teams to define system architecture and design scalable solutions.
• Ensure the performance, reliability, and scalability of backend systems.

Integration with Frontend:

• Collaborate closely with frontend developers to integrate backend functionality seamlessly into user interfaces.
• Implement and optimize frontend-backend communication protocols.

Code Quality and Testing:

• Write clean, maintainable, and efficient code.
• Conduct thorough testing of backend components, identify and fix bugs, and ensure high code quality.

Performance Optimization:

• Identify and implement performance improvements in backend systems.
• Monitor and troubleshoot issues related to system performance.

Security and Compliance:

• Implement security best practices to safeguard data and prevent unauthorized access.
• Stay informed about industry trends and updates related to security and compliance.

Collaboration and Communication:

• Work closely with product managers, designers, and other stakeholders to understand project requirements and deliver high-quality solutions.
• Communicate effectively with team members and provide technical guidance and support.

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Job Role

• Service Excellence: Establish and maintain service standards, KPIs, and SLAs to consistently deliver high-quality service and customer satisfaction.
• Customer Advocacy: Foster customer loyalty and advocacy by actively seeking feedback, testimonials, and case studies.
• Escalation Handling: Manage and resolve escalated customer issues, demonstrating empathy and a commitment to finding solutions.
• Feedback Gathering: Gather and relay client feedback to the product development team to help improve our offerings.
• Workflow Optimization: Continuously review and optimise customer service processes and workflows to enhance efficiency and effectiveness.
• Reporting and Analysis: Utilize data and reporting tools to track and analyse customer service performance, identifying areas for improvement.
• Cross-functional Collaboration: Collaborate with other departments, such as sales, marketing, and product development, to address customer-related challenges and opportunities.
• Documentation and Knowledge Base: Develop and maintain a comprehensive knowledge base for customers and the customer service team.
• Team Leadership: Lead, coach, and mentor a team of customer support representatives, fostering a positive and motivated work environment.
• Training and Development: Provide ongoing training and professional development opportunities for the customer service team to enhance their skills.

Qualifications

• Proven experience in a customer support or service management role.
• Strong communication and leadership skills.
• Ability to empathise with and understand customer needs and concerns.
• Results-oriented with a focus on customer satisfaction and team performance.
• Exceptional problem-solving and conflict-resolution skills.
• Proactive, self-motivated, and able to work independently.
• Proficiency in using CRM software and customer service tools.
• Experience in data analysis and reporting to drive performance improvements is a plus.

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Job Role

• Prospecting and Lead Generation: Identify and reach out to potential customers through various means, including cold calls, emails, and networking.
• Customer Engagement: Build and maintain strong relationships with existing and prospective clients to understand their needs and preferences.
• Product Knowledge: Develop a deep understanding of Earnipay’s products or services to communicate the benefits to customers effectively.
• Sales Presentations: Create tailored proposals and quotes, conduct product presentations, demonstrations, and sales pitches to showcase the value proposition to potential clients.
• Negotiation and Closing: Manage the sales process from initial contact to closing deals and contract negotiation to achieve sales targets.
• Sales Strategy: Develop and implement effective sales strategies to meet or exceed sales quotas and revenue goals.
• Sales Reporting: Maintain accurate records of sales activities and customer interactions using CRM and provide regular reports to management.
• Customer Support: Address customer inquiries, concerns, and issues, providing post-sale support and ensuring customer satisfaction.
• Collaboration: Collaborate with marketing, product development, and other teams to align sales efforts with company objectives and enhance product offerings.

Qualifications

• Minimum of 4 years and proven track record in B2B sales, preferably in financial services or technology solutions.
• Experience with payroll and financial services is a significant advantage.
• Strong communication and negotiation skills.
• Self-motivated and goal-driven with a record of achieving and exceeding sales targets.
• Excellent interpersonal skills and the ability to build and maintain professional relationships.
• Familiarity with the Payroll and HR community and a network of contacts is a plus.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and sales tools.
• Willingness to travel for client meetings and presentations as needed.

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Job Role

• Perform analyses on software application functionality and suggesting improvements.
• Ensure effective front end and back end functionality of applications.
• Consult with the software development team, internal users, and clients to improve application performance.
• Manage code migration across environments to ensure continued and synchronized functionality.
• Establish the root causes of application errors, and escalating serious concerns to the Engineering Lead.
• Keep record of configuration changes and scheduling application updates.
• Document processes and monitoring application performance metrics.
• Provide front end support to clients and colleagues in other departments
• Provide software application support under the supervision of the Engineering Lead.

Qualifications

• Strong knowledge of front end and back end programming languages and frameworks/libraries, such as Javascript, Typescript, React,Express, NestJs
• Strong knowledge of Databases (SQL, Postgres and MongoDb).
• 2+ years experience as a full stack javascript engineer or/and Support engineer
• Strong knowledge of cloud computing services, preferably AWS

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Job Role

Mobile App Development:

• Design, develop, and maintain high-quality mobile applications using the Flutter framework.
• Collaborate with cross-functional teams to define app features and functionality.

UI/UX Design Implementation:

• Implement responsive and visually appealing user interfaces based on design specifications.
• Ensure a seamless and intuitive user experience across different devices.

Integration with Backend Services:

• Work closely with backend developers to integrate frontend components with server-side logic.
• Implement and optimize communication between the mobile app and backend services.

Code Quality and Testing:

• Write clean, maintainable, and efficient code.
• Conduct thorough testing of mobile applications, identify and fix bugs, and ensure high code quality.

Performance Optimization:

• Identify and implement performance improvements in mobile applications.
• Address issues related to app performance and responsiveness.

Collaboration and Communication:

• Collaborate with product managers, designers, and other stakeholders to understand project requirements and deliver high-quality solutions.
• Communicate effectively with team members and provide technical guidance and support.

Adherence to Best Practices:

• Follow best practices for mobile app development, including code structure, version control, and documentation.
• Stay informed about the latest trends and updates in mobile app development.

Qualifications

Education and Experience:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2yrs+ proven experience as a Flutter Developer with a portfolio of Flutter-based mobile applications in production.

Technical Skills:

• Strong proficiency in Dart programming language.
• Extensive experience with the Flutter framework.
• Familiarity with mobile app development best practices.

UI/UX Design:

• Experience implementing UI/UX designs and collaborating with designers.

Problem-Solving:

• Excellent problem-solving and analytical skills.
• Ability to troubleshoot and debug complex issues.

Adaptability:

• Willingness to learn new technologies and stay up-to-date with industry trends.