Company Info
Large organization
200 + Employees
Hilton Hotels
Hilton Hotels stands as the foremost global hospitality company, encompassing a wide range of lodging options, from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. With a rich history spanning nearly a century, Hilton has been consistently providing business and leisure travelers with the finest accommodations, exceptional service, top-notch amenities, and excellent value. Throughout its legacy, Hilton Hotels has remained committed to delivering an unparalleled hospitality experience to its guests.
1). Assistant Chief Engineer
Job No: HOT09PGO
Location: Ikeja, Lagos
What will I be Doing?
- As an Assistant Chief Engineer, you will be responsible for all maintenance issues within the hotel, daily, maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience.
- An Assistant Chief Engineer will also be required to coordinate renovation projects and develop emergency programs.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Responsible for maintenance issues within the hotel
- Perform daily checks around the hotel
- Conduct lift emergency release procedures as required
- Diagnose, maintain, and repair mechanical equipment within the hotel
- Ensure good relationships are built with internal and external customers
- Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
- Develop, implement, and direct all emergency programs
- Develop, implement and manage energy conservation programs for the property to minimize expenses
- Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
- Perform special projects and other responsibilities as assigned
- Responsible for the health and safety of the hotel
- Ensure monthly safety inspections take place and employees are trained accordingly
What are we Looking for?
- An Assistant Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Advanced knowledge of building management/engineering
- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own
- Previous experience in a management role
Skills:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- First Aid
- Vocational training in engineering or similar field
Application Closing Date
Not Specified.
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2). Engineer – Technician
Job No: HOT09PGG
Location: Ikeja, Lagos
Job Description
- An Engineer/Technician will support the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels.
What will I be Doing?
- As Engineer / Technician, you will support the Engineering Team to ensure that engineering and maintenance operations within the hotel, including general property maintenance energy conservation, are working properly and to standard.
- You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards.
Specifically, an Engineer will perform the following tasks to the highest standards:
- Perform day-to-day routine and preventative maintenance within the hotel rooms
- Respond promptly and efficiently to any maintenance calls that arise
- Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard
- Assist in the implementation of energy conservation program
- Recommend maintenance system improvements and energy savings
- Maintain all tools, equipment, and working areas in good condition
- Keep your technical training knowledge and skills up to date
What are we Looking for?
- An Engineer / Technician serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A certificate in a specialized field such as Electrical, Mechanical, Refrigeration, Carpentry, or Plumbing, required
- Current working knowledge of general maintenance and engineering work
- Experience in the Maintenance Department of a large hotel, hospital, ship, and/or restaurant complex or similar
- Strong work ethic
- A passion for delivering great customer service
- Ability to work without close supervision and within established timeframes
Application Closing Date
Not Specified.
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3). Guest Service Agent/Front Desk Agent
Job No: HOT09NQY
Location: Ikeja, Lagos
Job Description
- A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience.
Application Closing Date
Not Specified.
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4). Driver
Job No: HOT09LXA
Location: Ikeja, Lagos
Job Description
- A Driver provides a transportation service to Guests and visitors as requested, where safety, cleanliness, and superior customer service are always priorities.
What will I be doing?
As a Driver, you will provide a transportation service to Guests and visitors as requested, where safety, cleanliness, and superior customer service are always included. A Driver contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Welcome Guests on arrival and assist with their luggage
- Maintain frequent contact with regular Guests and visitors
- Park Guests’ cars on the hotel premises
- Provide a driving service to Guests, as required
- Maintain clean and safe hotel vehicles
- Stay current on all hotel services as well as VIP requirements and special events
- Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
- Comply with all hotel security, fire regulations and Health and Safety legislation
- Project a professional manner with an emphasis on hospitality and guest service
What are we looking for?
Drivers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A minimum of 2 years of previous experience working as a driver, preferably in the hotel, leisure or retail sector
- Impeccable personal presentation with good communication skills
- Calm, courteous and discreet
- Possession of a clean driving license/record
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Excellent communication skills
- Good organisational skills
- A good knowledge of the local area.
Application Closing Date
Not Specified.
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5). Assistant Talent Resourcing Manager
Job No: HOT09NJ5
Location: Transcorp Hilton, Abuja
Brand: Hilton Hotels & Resorts
Department: Human Resources
Job Description
- Assistant Talent Resourcing Manager will be responsible for driving Hotel Talent Acquisition initiatives by developing and implementing strategies to attract and retain top talent, build relationships with external stakeholders, and promote the organization as an employer of choice.
- He/she will work closely with hiring managers and other stakeholders to ensure that recruitment efforts align with the organization’s strategic objectives.
What will I be Doing?
- As an Assistant Talent Resourcing Manager, you are responsible for driving Hotel Talent Acquisition initiatives by developing and implementing strategies to attract and retain top talent, build relationships with external stakeholders, and promote the organization as an employer of choice.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Develop and implement recruitment strategies to attract and retain top talent.
- Manage the end-to-end recruitment process, including job postings, resume screening, interviewing, and offer negotiation.
- Build and maintain relationships with external stakeholders, including recruitment agencies, professional organizations, and universities.
- Monitor and track all recruitment processes using the Taleo system, including social media, job sites and commercial sites.
- Create and implement onboarding and orientation programs to ensure new hires are integrated into the organization effectively.
- Prepare and update job descriptions in conjunction with the Heads of Department.
- Champion new Team Member onboarding such as documentation, pre-employment processes, background checks and employment verification process.
- Drive the Hotel performance management process and succession planning.
- Coordinate and facilitate learning and development programs in line with skill need assessments
- Participate in employee engagement and retention efforts to ensure a positive employee experience
- Provide strategic suppose to the business and communicate the impact of HR metrics results
- Prepare and present monthly and quarterly HR reports for local and regional offices
- Develop and maintain HR metrics to measure the effectiveness of HR initiatives.
- Prepare and submit Talent Review report for identification/development of high potential talents within the organization
- Drive Hotel Diversity and Inclusion initiatives
- To provide training and guidance to Team Members on performance and service improvement.
- Drive compliance with employment law and Hotel policies
- Perform various data analyses relating to HR initiatives such as diversity and inclusion, turnover, time to hire, engagement, leadership effectiveness
What are we looking for?
An Assistant Talent Resourcing Manager working with Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
- Minimum of B.Sc in Business Administration, Management or a related Social Science course.
- Minimum of 4 years of HR experience
- Demonstrated ability to use HR systems
- Demonstrated ability to use Microsoft Office package, especially Excel, and PowerPoint.
- Demonstrated strong data analysis and presentation skills
- Good communication and people relations skills
- Excellent knowledge of employment laws and policies
- HR Professional Certifications.
Potential Benefits:
- Housing
- Transport.
Deadline: Not Specified
How to Apply: Interested and qualified candidates should use the links below to apply: