Company Info
Large organization
101 to 150 Employees
Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
1). Business Operations Manager (Monnify Payment Gateway)
Location: Lagos (Hybrid)
Employment Type: Full-time
Job Summary
- Beyond building a great product, effectively managing the daily operations of the product is equally important and very critical to the overall success of the product.
- We’re looking for a smart, intelligent, empathetic, passionate and experienced individual to head business operations at Monnify.
- The operations manager duty commences once a product or feature is launched, as he/she would be responsible for activities required for smooth running and support of the product from an operations perspective.
- Amongst your responsibilities would be creating, managing, training and mentoring an effective operations team comprising of settlement, reconciliation, dispute, fraud, customer support teams, and defining processes and procedures for the effective collaboration and functioning of these teams.
- Working with various teams within and outside the organisation, the operations manager is responsible for fulfilling our key mission of providing financial happiness to Monnify’s stakeholders.
- If this excites you, it excites us too and we would love to have you on board.
What you’ll get to do
- Manage day to day post-launch activities required for smooth operation of Monnify’s products and services.
- Work with other functional unit heads in defining, documenting and implementing an effective operations structure.
- Manage and improve the operation processes and procedures of all units through constant review and optimisation of each process, as well as facilitating effective coordination and communication between all units within the organisation.
- Working with other functional unit heads, define, document, and track processes, working procedures, policies and KPI for all units within the operations team.
- Liaise with both internal and external stakeholders on matters relating to the operation of Monnify services. This includes compliance initiatives, settlement and reconciliation activities, fraud management, payment recovery, disputes etc.
- Liaise with both external and internal technical partners in prompt identification, resolution and documentation of issues that may arise during the operation of Monnify services.
- Build customer intimacy and drive speed and quality through an empowered divisional structure.
- Work with internal teams in ensuring merchants and customer issues are promptly resolved.
- Work with the product development, marketing and digital communications team in communicating effectively with merchants on service downtimes, product updates and any other important information relevant to Monnify’s merchants.
- Gather product feedback for the product team by directly engaging with merchants to understand their pain points or from analysis of customer support tickets.
- Contribute to product roadmap planning, prioritisation and execution.
Requirements
To succeed in this role, we think you should have:
- Proven experience in banking or payment operations.
- Excellent understanding of how payments work.
- Good knowledge and understanding of how software products work.
- Excellent communication skills (both written and verbal).
- Strong interpersonal skills and ability to form alliances and partnerships with other organisations.
- Strong project management and execution skills.
- Intermediate knowledge of data analysis tools e.g. SQL, Excel etc. (Optional)
- Minimum of 6 years’ experience in Banking Operations with at least 3 years in a supervisory role in operations management in Banking or Financial services sector.
- Strong process discovery and improvement skills.
- Strong customer empathy.
- Resourcefulness and grit.
Deadline: Not Specified.
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2). Logistics Officer
Location: Lagos
Employment Type: Full Time
Job Description
- We are looking for a detail-oriented and organized Logistics Officer to join our team.
- The Logistics Officer will be responsible for coordinating the transportation, storage, and distribution of goods.
- This role requires strong logistical planning skills, the ability to multitask, and a focus on efficiency and cost-effectiveness.
Principal Duties and Responsibilities
- Coordinate the transportation of goods from suppliers to warehouses or distribution centers.
- Plan and schedule shipments to ensure timely delivery to customers.
- Monitor inventory levels and track shipments using logistics software.
- Communicate with carriers, suppliers, and customers to resolve issues and ensure smooth operations.
- Optimize transportation routes to minimize costs and maximize efficiency.
- Prepare shipping documentation and ensure compliance with regulatory requirements.
- Evaluate the performance of logistics partners and vendors.
- Implement process improvements to enhance logistics operations
- Manage customs clearance and import/export documentation.
- Provide support for inventory management and warehousing activities.
Qualifications, Competency & Skills Required
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- Bachelor’s Degree in Logistics / Supply Chain Management, or related field.
- 2+ years of experience in logistics or supply chain roles.
- Proficiency in logistics software, Google workspace and Microsoft Office Suite.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and meet deadlines.
- Knowledge of transportation regulations and international trade practices.
Candidate Abilities & Personality Profile:
- Strong logistical planning and organizational skills
- Ability to multitask and work under pressure
- Proficiency in logistics software and Microsoft Office Suite
- Excellent communication and interpersonal abilities
- Knowledge of transportation regulations and international trade practices
- Analytical and problem-solving skills
What we can offer you
- Culture – We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation – You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
Note
- Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
What to expect in the hiring process:
- A preliminary phone call with the Recruiter
- An interview with the Hiring Manager
- An interview with a member of our Executive team.
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