Vacancies at MTN Nigeria

Mission:

• Ensuring compliance to corporate governance and code of ethics principles in accordance with regulatory and MoMo PSB’s policies, processes, and standards.

Description:

• Monitor and drive compliance with ethics and sustainability requirements.
• Monitor and drive compliance with anti-bribery and corruption requirements.
• Compliance monitoring to guard against regulatory breaches and non-compliance issues.
• Research on emerging events and trends and the creation and promotion of awareness
• Keeping pace with evolving industry practices and local and international requirements
• Periodic reporting on the bank’s level of compliance across business lines and functions
• Research on emerging events and trends in compliance; and the creation and promotion of awareness on KYC/AML/CFT/ABAC/Governance issues to all staff via training materials, newsletters, sensitization memos, e-learning, etc.
• Periodic review of compliance policies and procedures to ensure compliance with regulations and best practices
• Perform mandatory, targeted, and ad hoc reviews to assess compliance with regulatory requirements and internal policies.
• Ensure root-cause analysis is performed on the issues to avoid future recurrences.
• Compliance review of departments

Education:

• Minimum of a university first degree in law, economics, finance, business administration, or any related field.
• Compliance certifications such as ACAMS, ICA, CFE, and CIN are an advantage.

Experience:

• 3–7 years’ of relevant experience
• Knowledge of banking operations, compliance, audit, and control practices
• Business Environment/Industry Analysis, Financial Analysis/Interpretation
• Proven experience as a Compliance and Ethics Specialist in the banking industry or within Mobile Financial Services
• Working knowledge of AML, CFT, and other compliance requirements, laws, and rules in mobile money services, banking, switching services, or e-payment companies
• Experience and knowledge of data analysis in a risk management environment
• Good knowledge of the Central Bank of Nigeria’s Payment Service Bank Guidelines and AML/CFT/CPF Regulations and familiarity with the NFIU directives and regulations
• Experience working in a team and good interpersonal skills
• Ability to plan and execute complex projects under pressure

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Mission:

• Prevent and mitigate fraud occurrences in MoMo PSB and ecosystem.
• Monitor and drive compliance with the fraud risk management policy and framework of MoMo PSB.
• Monitor and drive compliance with anti-fraud requirements.

Description:

• Ensure the development and implementation of strategies, processes, and technologies to identify and prevent fraudulent activities across multiple channels, including online transactions, payments, and account activities.
• Ensure the investigation of suspected fraud incidents, coordinating with internal and external stakeholders, such as law enforcement and legal teams, to ensure appropriate actions are taken.
• Conduct ongoing risk assessments to identify potential vulnerabilities and emerging fraud trends, proactively adjusting fraud prevention measures as needed.
• Utilize data analytics and fraud detection tools to analyze transactional data and identify patterns indicative of fraud or suspicious activities.
• Ensure compliance with industry regulations and best practices related to fraud.
• Prepare and present regular fraud-related reports to senior management, detailing the current fraud landscape, key performance indicators, and the effectiveness of fraud prevention measures.
• Work closely with other departments, including IT, customer support, and finance, to strengthen fraud prevention efforts and foster a culture of fraud awareness throughout the organization.

Education:

• A bachelor’s degree in business, finance, engineering, computer science, or a similar discipline
• Certifications in any of the following areas are also desirable: Certified Fraud Examiner (CFE), ACA, ACCA
• Certified Member, Institute of Internal Auditors (IIA)

Experience:

• 3-7 years’ work experience in Fraud Risk, preferably within the fintech or banking sector.
• The ideal candidate should be a forward-thinking technology leader with a passion for driving financial inclusion and want to be part of a dynamic fintech/bank startup.

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Mission:

• Responsible for minimizing fraud and corruption risk through prevention, detection and investigation of fraud and other non-ethical acts in line with MOMO Payment Service Bank Limited “Zero Tolerance to Fraud” policy and supporting the effective execution of a company-wide fraud prevention, detection and awareness program and the embedding of a zero tolerance to fraud culture.

Description:

• Operate the Fraud Monitoring Systems and ensure up to date fraud detection controls are implemented on the platform inline with changing context of the Momo PSB Business
• Analyze investigations and submit timely reports with precise and concise recommendations to management and assist in ensuring implementation of recommended solutions and controls for future improvements
• Conduct formal recorded interviews with suspects and witnesses in accordance with current legislation and codes of practice
• Gather, record and securely retain evidence relating to an investigation in accordance with current legislation and codes of practice
• Liaise closely with law enforcement and monitor, follow-up and where applicable facilitate the appropriate handling of cases of interest to Momo PSB
• Liaise and work with law enforcement agencies and with due authorization attend and give evidence in court where required
• To maintain an up-to-date working knowledge of company policies and procedures as well as the code of conduct and disciplinary procedures
• Assist the Manager Forensics with monthly reports on fraud and manage all fraud information received
• Implement control frameworks in managing risks, preventing and detecting irregularities of which fraud makes up the key component
• Maintain confidentiality and discretion in carrying out all duties of the position
• Organize and prioritize workload and undertake other duties consistent with the purpose of the position
• Escalate investigation issues and risk to the supervisor
• Liaise with revenue assurance, internal audit, risk management, information security teams and other teams and ensure the understanding of key fraud risks and maintenance of up to date Fraud Risk Registers within MoMo PSB
• Conduct company-wide fraud awareness training sessions

Education:

• A bachelor’s degree in business, finance, engineering, computer science, or a similar discipline
• Certifications in any of the following areas are also desirable: Certified Fraud Examiner (CFE), ACA, ACCA
• Certified Member, Institute of Internal Auditors (IIA)

Experience:

• 3 -7 years progressive hands-on investigative experience
• Proven ability to identify and analyze frauds and forgery trends in Fintech, financial sector or banking and innovative measure to combat/reduce losses.
• Experience working in a medium to large organization
• Experience in e-commerce and electronic payment business is advantageous
• Knowledge of MS packages, criminal law, and the criminal justice system would be ideal

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JOB DESCRIPTION

Mission/Core purpose of the Job: (Short description)

• To utilize proper project management techniques (coordinating all relevant Bayobab teams) to deliver cutting edge, but cost saving implementation (Leased lines/capacity resale, data delivery, IT platform and solution) for Internal Bayobab divisions and Bayobab Enterprise Customers.

RESPONSIBILITIES

Key Performance Areas: 

Core, essential responsibilities / outputs of the position (KPA’s)

Role Complexity:

• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.      This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
• Enhance/expand Bayobab’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.

Levels of Work:

• Overall Objective: Responsible for sustaining a culture of innovation and continuous learning within the team.   Also responsible for driving the timely delivery of business targets whilst ensuring that team members understands their specific and unique role to bottom line results.
• Responsible for determining the (best) practice means for achieving organisational goals within budgetary constraints
• Ensures continuous improvement; contingencies and alternatives
• Coordinates available resources to best achieve organisational goals
• Time span for outcome of work/ decision to come to fruition 2 year – with milestones within year 1 and year 2 respectively

Strategic: (30%)

• Focus on strategy execution
• Focus on adding Short to Mid-Term Value
• People Management (career management, mentoring, coaching, team building, delegation, grievance management, etc.)

Decision Making 

• Leverage customer intelligence insights as key decision making input
• Delivery and Ecosystem  partner relationship management
• Alignment of OPCO and Group initiatives

Tactical: (30%)

• Focus on Learning (70:20:10)
• Participation in business support activities (recruitment, facilitation of trainings & Knowledge Share Sessions etc.)
• Focus on project delivery & implementation (functional & cross functional)
• Operational: (40%)
• Coordinate resources
• Review, validate and approvals of team activities
• Operational meetings
• Respond to emails etc.
• Reporting

Task Complexity:

Financial Perspective (10%)

• Support the Shareholder return strategy by developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Use market analysis, customer satisfaction and internal service costing data to develop and manage value based pricing strategies across the full range of MTNN products and services.
• Track and report on management and utilization of combined budget, resources and delivery schedules per project and per milestone.

Customer Perspective (20%)

• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with Bayobab Nigeria’s leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of Bayobab Group and Bayobab Nigeria’s transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in Bayobab’s Net Promoter Score.
• Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.

Stakeholder Perspectives (5%)

• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Internal Perspective (40%)

• Manage Enterprise Network Solutions projects to ensure quality delivery, within budget, scope and agreed timelines, in line with Bayobab Nigeria’s standards and regulations.
• Coordinating internal resources and vendors for the flawless execution of projects
• Develop project schedules and plans for deploying human, financial and material resources to achieve project goals and objectives.
• Develop and present agreed service delivery schedules and final agreements on behalf of relevant Enterprise Network Solutions managers and Network Group departments.
• Review Enterprise Solutions service (job) orders from requesting customers or customer service functions and perform initial analysis to determine service delivery requirements.
• Ensuring that all projects are delivered on-time, within scope and within budget
• Liaise with relevant managers to accurately distribute, track and follow-up on all service orders to completion.
• Provide technical (especially in transmission implementation) co-ordination, coaching and direction to assigned project staff including project coordinators, vendors, partners and/or contractors and verify overall configuration in ENS solution delivery.
• Develop and present managed service delivery business value and benefits to internal customers, stakeholders to facilitate their assessment, planning and management of related Enterprise Solutions projects.
• Steer Enterprise projects on behalf of ENS and NWG as a whole to completion and promote tactical approaches to problem resolution.
• People (Learning & Growth) (15%)
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

QUALIFICATIONS

Minimum Requirements:

Minimum necessary

Education:

• First Degree in Engineering, Information technology & Project Management Education (Tertiary) or any related discipline
• Fluent in English

Experience:

• 6 – 13 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in Telecommunications Transmission (Planning/Implementation/Operations)

Training:

• Project Management
• Business Planning and Analysis
• Financial planning & Budgeting
• Business Intelligence

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JOB DESCRIPTION

Mission/ Core purpose of the Job

• The SM Products & Commercial will form a part of a highly skilled group of management experts who drives the execution of sales strategy for the key accounts and ensure achievement of sales targets.
• The role will ensure effective implementation of company’s strategy to sell products and services. The role will lead the pre-sales and solutioning activities within the region and achieve right volume of sales at price levels that ensure profitability.
• As a team leader, he/she is responsible for advising on the preparation of bid documents, solution diagrams and integrated proposals for key accounts. The role will regularly review the organization’s sales performance and drive solutions to improve sales.

RESPONSIBILITIES

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Key Deliverables

• The GM Products & Commercial will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the Group FiberCo/ GlobalConnect product leads
• Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the functional strategy and roadmap, under oversight of the CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem

Staff Leadership and Management

• Source, induct and manage talent in accordance with legislative guidelines
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Governance 

Strategic Meetings

• Participate and provide input in strategic meetings
• Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties
• Provide inputs to and ensure adequate risk mitigation and controls in the function
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CEO / GlobalConnect Products & Business Development teams
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Review and finalise objectives, targets and budgets for the function, under oversight of CEOReview key risks, issues and dependencies and set mitigation actions, seeking guidance from the CEO as and when required
• Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management

Performance

• Monitor Products & Business Development functional performance and alignment with overall OpCo strategy
• SLA approval and exception performance review

Budgets

• Manage function’s budgets in line with business objectives, under oversight of CEO
• Ensure that the cost of operations are managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the CEO

Operational Delivery

Functional Leadership: 

As the functional leader of the Products & Business Development vertical, the role is accountable to:

• Monitor and align the direction, strategy and results of the Products & Business Development vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
• Lead and deploy an integrated solution development and problem-solving philosophy across the function
• Serve on the executive committee to align products goals to other departmental and organizational objectives

Delivery Leadership: 

As the delivery leader of the Products & Business Development vertical, the role is accountable for the following work area outcomes:

• Ensure effective implementation of sales strategy and drive sales revenue generation for the business
• Accountable for the Local/National accounts, sales, and ensuring delivery
• Liase with Global Account managers on global account deals
• Define monthly/annual sales targets and take responsibility for the overall sales performance against targets
• Develop and forecast annual sales quotas for regions; project expected sales profit and volume for existing and new products
• Provide leadership and direction in the development of solution architecture and product roadmap
• Advice account teams and ensure development of solution diagrams and bid documents in relation to pre-sales activities
• Ensure a seamless service and customer experience around products & solutioning while ensuring they meet the desired standards and requirements
• Ensure appropriate quality checks are conducted on bid documents in line with terms of customer RFP/RFQ
• Deliver an optimized market mix relative to the core target consumers and ensure execution of customized sales action plans as per consumer needs
• Monitor product performance to ensure any key performance gaps are identified and resolved on time
• Deliver periodic sales reporting (on areas like market segmentation, demand generation, conversion rates, pipeline forecast, target account etc.) and provide key business and sales performances insights to senior management for effective decision making
• Lead the sales team during product launches while introducing new brands and categories to market
• Monitor the brand and make forecasts, identify new trends in advance to offer the business a competitive advantage in market.
• Build strong relationships with partners and consumers to better understand their needs and interact regularly with them via seminars, sales workshops, sales events etc.

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum Bachelor academic degree coupled with an MBA/Masters
• 4-year degree in Computer Science, Engineering, Commerce or a related field will be advantageous

Experience:

• Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role
• At least 3-4 years in leading / implementing sales strategies and building pre-sales solutions in wholesale/infrastructure/B2B Telecommunications sector/ industry
• Managerial experience preferably in a sales / wholesale function, preferably in the telecommunications space
• Successful track record as a senior management professional in delivering exceptional wholesale infrastructure  services/products, business growth & financial results
• Proficient in driving company’s sales strategy, sales execution, and sales performance
• Good understanding of business principles and practices

Functional Knowledge: 

• Sales strategy planning and execution
• Pre-sales solutioning / solution architecture
• Value Proposition building
• Product design & development
• Sales forecasting and reporting
• Sales performance management
• Business development
• Customer value management
• Account management
• Market intelligence
• Business insights and reporting

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JOB DESCRIPTION

Mission/ Core purpose of the Job

• The responsibility of the Coordinator CEO’s Office is to support the Bayobab MD/CEO and the rest of the team with a variety of administrative and coordinative support services whilst contributing to the smooth operation of the MD/CEO’s office.
• The nature of support will include, but is not limited to event/meeting planning, expense processing, proactively managing the assigned executive’s calendar/itinerary, internal communications, travel and logistics arrangements, administrative organisation for internal and external activities, stakeholder management, monitoring administrative projects, document controller responsibilities etc…
• The Coordinator CEO’s Office will support and coordinate with the marketing team for Bayobab marketing activities.
• The Coordinator CEO’s Office reports to the: MD/CEO Global Connect Office.

RESPONSIBILITIES

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Key Deliverables 

• The Coordinator CEO’s Office will be accountable to achieve the following objectives:
• Diary and Calendar management, scheduling, and prioritization for the Bayobab CEO Office:
• Enable the Bayobab Chiefs to balance their responsibilities and maximise their effectiveness.
• Assess the urgency and importance of situations/ scenarios and take the appropriate action to determine the necessary level of Bayobab Executive involvement.
• Set up and manage ad-hoc meetings for day-to-day operational requirements.
• Coordinate and assist with travel arrangements (flights, accommodation, transports, agendas, and all other logistics required to optimise the effectiveness of all people travelling
• Act as the point of contact to the CEO, handling and distributing confidential mails, telephone calls, faxes, etc.
• Co-ordinate and manage the CEO’s calendar, travel arrangements and schedules, negotiating potential conflicts and determining feasible alternatives.

Administration:

• Responsible for all core and ad-hoc functional administrative tasks for the GC Chiefs/SMs/respective allocated function
• Assist in scheduling, coordinating, and organizing periodic functional meetings for the GC Chiefs/SMs/respective allocated function.
• Ensure all relevant information is available and handy before any meetings, meeting rooms are booked and well equipped for the meetings.
• Manage the ordering, receiving and management of office supplies and stationery, catering and courier requests, and coordination with vendors as needed.
• Arrange, coordinate, and provide on-ground support for multi-party events and meetings as applicable (involving Opcos/visitors etc.)
• Develop and maintain an efficient documentation and filing (electronic and hard) process.
• Focus on project delivery (start to finish) & implementation.
• Follow up on minute actions, coordinate responses and escalate where required.
• Efficient self-supervision to ensure smooth running of the MD/CEO’s office.
• Act as document controller – entails having a clear understanding of key organisational Processes, Policies and Procedures and knowledge about accessibility/storage.
• Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.

Finance coordination and support:

• Support the Purchase Requisitions for all Bayobab related purchases (project related, marketing, lifestyle benefit, travel bookings), proactively ensuring approvals are received in a timely manner, and costs monitored.
• Manage the completion, submission & following up of invoices and expense claims/advance.
• Coordinate the organization of social events connected to the CEO’s office.  This includes preparing cost estimates, managing the budgets, and coordinating all activities for the success of the programme.
• Assist in the development of and management of CEO’s budget (MOM/YOY)

Communication:

• Draft internal comms related to Bayobab business achievements.
• Prepare and draft critical correspondence, presentations, reports, and spreadsheets with attention to detail.
• Acts as the public relations representative for Bayobab
• Support Bayobab marketing activities with the marketing team
• Strategic document and content creation:
• Create high-level documents translating business needs into functional presentations.
• Create content and analysis to support strategic intent.
• Create and maintain benchmarks to better understand and improve areas of Bayobab.
• Assist and support and provide input and by conducting reviews on materials, presentations, and communications.
• Analyse, gather, and summarize business and market information.
• Collate relevant activity reports from the different units within the assigned department for the CEO’s review.
• Develop presentations required by the CEO and coordinate compilation of this with inputs from various stakeholders)
• Role Dependencies
• Active support from the Bayobab Chiefs and General Managers
• Deep understanding of the Bayobab business strategy
• Deep understanding of Bayobab marketing strategy and needs
• Management of senior stakeholders

QUALIFICATIONS

Job Requirements (Education, Experience, Competencies and Working Conditions)

Education:

• First degree in any related discipline
• Fluent in English (other languages an advantage)

Experience:

• Minimum 3-5 years of Administrative Experience
• Work across diverse cultures and geographies
• Proven track record of execution and managing competing tasks and demands.
• Competencies/Skills:
• Strong work ethic, Finisher-Completer, Self-starter
• Business Acumen, Problem Solving, Information processing/management, Influencing others.
• Data interpretation, Judgement, Continuous improvement, Reporting/Analytics, Summarising
• Poise, tact, and diplomacy
• Get it done, Communication, Innovative, Agile, Accountable
• Attention to detail, Prioritization.
• Logistics management, Inventory management, data management
• Computer & Information technology appreciation
• General administration, planning & organising, event management, Stakeholder management (Internal & External)

General working condition:

• Normal MTN working conditions.
• Maybe required to work extended hours

Deadline: Oct 11, 2023

How to Apply: Use the links below to apply: