Vacancies at Stanbic IBTC Bank

About the job

• This role sets up, implements, drives, and continuously improves portfolio management & optimization, business intelligence, reporting, actionable intel, quantitative research & insights, and data management for Personal Banking.
• It provides direction to Personal Banking on portfolio profitability principles & practices, client pricing, and client commercialization.

Responsibilities

• Provides input into the development of the Personal Banking strategy, value propositions and related country strategies.
• Defines and tracks key success metrics across segment.
• Partners with segment to understand unique metric requirements for Personal Banking and drives adoption in client value proposition development.
• Consults and partners with segment on beyond banking initiative led revenue opportunities in Personal Banking segment.
• Provides input into Personal Banking segment teams based on new opportunities identified that would solve life problems for clients.
• Stays abreast of market, economic, and competitive developments, news, and trends and disseminates the information with the broader CHNW team as applicable.
• Measures, tracks, and optimizes the end-to-end client lifecycle at a portfolio-level, from sales to onboarding to entrenchment and retention.
• Verifies and implements parameters for key trade-offs decisions at client level (i.e. risk appetite, pricing, etc.).
• Verifies that the design and development of the Personal Banking segment’s objectives are achieved within prudent market risk and conduct parameters.
• Monitors and adheres to overall risk management and governance standards for the continued sustainability of the segment.
• Ensures appropriate recovery and resolution plans to protect the segment from any untoward event.
• Manages implementation the Personal Banking success metrics, which include client level pricing framework, behavioral metrics and data and reporting model and metrics.
• Builds and maintains reporting and analytical applications across country to enable optimal decision making.
• Partners with the Data, Finance, and Personalization teams to ensure consistent definitions and data sources, data quality, appropriate access controls, and data inputs respectively.
• Gathers and utilizes internal and external data as input into the building of the client management metrics toolbox; framework needs to be easily understood, user friendly, accessible through multiple channels (e.g., USSD, App, IB, etc.) and customisable for segment.

Qualifications

• Bachelor’s degree in related field
• 5+ years’ of experience in related industry
• Proficient in Microsoft Office suite
• Experience with developing analytical applications, applying insights to client base management (entrenchment, retention, optimisation). Data management experience.

===

===

About the job

• To build, implement, enable, maintain a set of digital platform and functionality for Consumer and High Net Worth (PPB) Clients in country in alignment with platform enablers, overall segment value proposition and life journeys. Responsible for Always on, always secure and scalable channels and messaging component of these channels.

Responsibilities

• Provide internal services (API’s, knowledge, tools, usability) which are arranged as a compelling internal product that enable customer solution and segment teams to deliver digital customer features at a higher pace and with reduced co-ordination. Treats the platform as a compelling internal product.
• Implement a digital platform strategy (replacement, renewal, enhancement) with engineering teams that meets the appropriate outcomes in country and with group.
• Collaborate with Corporate Functions to enable value proposition. Risk and Fraud Management.
• Develop platform metrics illustrating flow, developer experience and client experience.
• Provide and deliver a compelling digital platform plan for the country.
• Develop an appropriate platform DevOps (Always On), Always secure and platform as a service strategy for country nuances.
• Ensure adherence to risk framework, appetite, risk control procedures, governance and risk toolbox.
• Define and execute the product and digital platform roadmaps.
• Conduct client sensing in order to improve understanding of client needs.
• Stay abreast of market and competitive developments in order to define and evolve innovative and value-added services to clients across all segments.
• Together with Group and Engineering, manages digital assets, from an experience (both developer and customers) and eCommerce perspective, defines the digital customer experience (CX); digital analytics; always on, always secure, DevOps and digital content strategy, as these contribute to, and have an impact on, the success of the digital and eCommerce capability and strategy.
• Ensure that the adoption of digital and engineering functionalities meets customer objectives through solution readiness capabilities.
• Responsible for Omni-channel, planning, development and implementation of new products and product enhancements for PPB
• Responsible for the achievement of the financial and non-financial outcomes required for Digital and eCommerce country in line with PPB Clients requirements and in close collaboration with adoption and enablers.

Qualifications

• Bachelor’s degree in related field
• Engineering, Computer science, Digital qualification, Data Analytics, Business Analyst, Project Management, Consumer Behaviour, Marketing Management. Membership of a professional body will be an added advantage
• 5+ years’ of experience in related industry
• Proficient in Microsoft Office suite
• Experience and understanding of digital platforms enabling other value streams teams to deliver with substantial autonomy (platforms as a product).

===

===

About the job

• To drive the acquiring strategy of the Bank through innovative self-service channels (ATM, Bulk Note Acceptor {BNA} USSD, mobile and internet banking) management and initiatives.

Responsibilities

• Effective management of the Bank’s ATM, BNA, USSD, Mobile & Internet Banking channels by liaising with various stakeholders to achieve the set targets.
• Design & implement an effective channel monitoring and support structure that will ensure improved uptime of all self-service channel products.
• Design and Implement strategies to ensure effective sales of self-service Channel products (USSD, mobile & internet Banking).
• Ensure effective risk management and compliance to all governance processes / regulatory standards as they relate to all self-service channel products (ATM, BNA, USSD, mobile & internet banking).
• Deliver on the budgeted revenue and profitability goals on all self-service channels.
• Design and Implement an ATM, BNA deployment and activation strategy across branches and offsite locations nationwide.
• Ensure continuous development & enhancement of all Self-Service Channel products by collaborating & working closely with IT dept and IDEAS team.
• Design and Implement campaign and incentive strategies that will improve the adoption and usage of all Self-Service Channel products.
• Ensure periodic training of all stakeholders across the bank network to improve Self Service Channel product knowledge.

Qualifications

• Bachelor’s degree in related field
• Certified Business Analyst Professional (CBAP). Data Analysis Certification. Project Management Certification, Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), Relevant Accounting Certification. will be an added advantage
• 7+ years’ of experience in related industry
• Proficient in Microsoft Office suite
• 3-4 years Experience in Network Support. Systems Support, Business Analysis. Project Coordination / Management., ATM Support. Postilion/ FEP Support , Internet, Mobile Banking Support, ATM Deployment. and ATM Implementation

Deadline: Not Stated

How to Apply: Interested applicants should use the links below to apply: