Company Info
Large organization
Tek Experts
200 + Employees
Tek Experts offers the services of a highly dedicated and experienced workforce that takes great satisfaction in assisting businesses with their business operations. We care about the job we perform, the companies with which we collaborate, and the customers they serve.
1). Tech Support Engineer 3 – Dev & Oss
Job ID: 11264
Location: Victoria Island, Lagos (Hybrid)
Department: Technical Support
Overview
- We’re seeking an experienced, customer-oriented Technical Support Engineer Level 3 to support our products.
- You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.
- This role is expected to take cases escalated by customers and/or Level 1 & 2 Support Engineers and should provide quick and accurate support.
Responsibilities
- The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
- This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.
- You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.
This role will:
- Serve as the assigned customers’ personal point of contact for all product-related issues in order to build and maintain relationships.
- Manage customer expectations, implement action plans and communicate timely, professional updates throughout technical issue resolution.
- Deliver exceptional Premium Service, exceeding customer expectations to secure renewals and work with managers on at-risk accounts.
- Develop a deep technical understanding of the customer’s specific environment to research and identify appropriate remediation, collaborating with the Technical Account Manager, Enterprise Support Manager, and Customer Account Manager as needed.
- Create knowledge articles when helpful for teams and customers.
- Independently manage case load and stay on target to meet support standards.
- Collaborate with other teams as needed to resolve cross-team and cross-product issues.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
Qualifications
APTS is a good fit for you if:
- You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
- You love technology, understand it, and are adept at using it.
- You’re proficient in both written and oral English.
- You enjoy solving complex technical issues.
- You’re customer-obsessed, take the initiative, and exceed expectations.
In this role:
- At least 3 – 5 years of experience in technical and customer support roles are required.
- Higher level education in a relevant technology field, comparable experience in technical support, or relevant technical certifications are required.
- Advanced proficiency with hardware, software, operating systems, and/or programming languages required.
Application Closing Date
Not Specified.
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2). HR Generalist
Job ID: 12596
Location: Victoria Island, Lagos
Category: Human Resources
Responsibilities
- Implement and administer HR procedures and processes. Make suggestions aiming for continuous improvement and adding value to the HR services.
- Provide information and consultancy, where necessary, to managers and employees about employee relations, HR activities, benefits, disciplinary actions, etc.
- Create and maintain accurate employee records in the HR Systems and database.
- Prepare and administer employment related documents, such as, employment contracts, annexes, orders for termination/severance payments and others.
- Provide benefits administration services. Support the development of the Benefit program and its adequate implementation and communication.
- Conduct exit interviews and prepare relevant reports to support the turnover analysis.
- Support delivery of effective employee onboarding process aiming to ensure a smooth and efficient employee induction and orientation.
- Collaborate and take responsibility for smooth and timely running of HR operations and building effective work relationships.
- Support and participate in activities related to internal communication, organization of internal and corporate events, if needed.
- Monitor and apply the provisions of the applicable labor and social security legislation.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- Professional fluency in both written and spoken English.
- Experience with HRIS and payroll systems.
- Familiarity with applicable labor laws and practices.
- Excellent communication and interpersonal skills.
- Familiarity with MS Office tools.
- Attention to detail with excellent multitasking and organizational skills.
- A proactive, collaborative team-player mindset.
- Discretion with confidential information.
Application Closing Date
Not Specified.
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3). IT System Administrator
Job ID: 12163
Location: Victoria Island, Lagos
Department: Information Technology
Overview
- We’re seeking an IT System Administrator with the experience needed to install, manage, and maintain computers, servers, telephony, and network systems to ensure the stable operations of TEK’s IT assets.
- The individual will also ensure the integrity and stability of Voice, Data as well as the VPN connection of internal network and partner’s access.
- This person shall analyze and resolve hardware and software problems and troubleshoot network performance issues while maintaining a high level of information security.
Responsibilities
- Monitor, maintain, and manage all servers, IPBX and network devices at a site to keep them running properly, coordinating with System Admins at other sites to resolve problems.
- Monitor and Utilize Internet Links and SIP providers.
- Follow Change control management while implementing system changes, upgrades, and updates.
- Responsible for creating and deleting telephone agents and ACD groups, – Responsible in managing Backup/Restore file sharing, SharePoint, and database systems
- Ensure all IT Global policies/standards and procedures are in place and document new standards/procedures which are particularly applied to your site.
- Conduct Daily/ Weekly and Monthly System Health checklist, maintaining safety standards in the working environment that comply with TEK and partner’s HSSE standard.
- Ensure all Security ERs/patches/hotfixes for servers, ensuring they are protected by the latest anti-virus software alongside general readiness for viruses or internet attacks.
- Capacity planning for system upgrades.
- Fully understand Disaster Recovery Plan (DRP) for business continuity. Make sure the compliant with TEK’s global DRP. Join the project team for DR Exercise.
- Technical Representative at your site for solving Crisis problems, providing support for other teams, and managing LAB and testing environments.
Qualifications
- MCSA, CCNA, or ITIL certification or higher is advantage but is not required.
- At least 3 years of experience in a similar role including ITIL v3 or ISO20000 experience.
- Should possess 4-6 of the following types of experience: – General knowledge of server and client systems hardware.
- Virtualization – general knowledge/concept, basic experience in provisioning/administration with any vendor hypervisor (VMware ESX, Microsoft HyperV, Citrix Xen, etc.)
- Server OS: Windows 2008 (R2), 2012 (R2).
- Client OS: Windows 7,8. x,10. – Networking: general knowledge of devices, LAN/WAN concepts, data transmission, routing, protocol stack, DNS, DHCP, load balancing, and firewalls.
- Active Directory – concept, topology, general admin tasks.
- PowerShell – administration, scripting.
- O365 / Messaging applications – Exchange, Lync, Sharepoint (or alternatives from other vendors).
- Mobile Device Management.
- Additional knowledge in cloud technologies, backup software.
- Strong technical skills with IPBX (VoIP), Server technology, and Virtualization.
- Strong in IT Service Management for Incident, Change and Configuration Management.
- Process-oriented team player capable of being self-managed with excellent crisis management and troubleshooting skills.
- Professional fluency in English is essential, both written and spoken.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply: