Company Info
The British Council is the international agency of the UK for educational and cultural exchanges. We foster mutually beneficial knowledge and understanding between citizens of the UK and other nations. We achieve this through positively impacting the UK and the nations we collaborate with, improving lives by establishing connections, fostering opportunities, and fostering trust.
1). Regional Higher Education Insights Manager, SSA
Location: Abuja, Lagos and Port Harcourt – Rivers
Pay band: 8
Contract type: Locally Engaged
Contract Duration: 2 Years Fixed Term
Department: Cultural Engagement
Role Purpose
- The post holder will develop and deliver the HE Insights Hubs in SSA. Delivering corporate and regional outcomes and ensuring that benefit is achieved overseas and for the UK. Provides sector expertise at country/regional level.
- Manages senior partner and stakeholder relationships. He/she will lead the production and editorial management of British Council’s research portfolio in education.
- This role will have focus on conducting, commissioning and analysing quantitative and qualitative education research, ensuring that the output is highly relevant and of practical value to the international higher education customer audience and producing high quality products to reflect a rapidly developing marketplace.
Main accountabilities
The appointed candidate will have the following accountabilities, responsibilities and main duties:
- Lead the commissioning and production of high quality and scientifically robust research and report efficiently and within tight deadlines
- Gather and analyse quantitative and qualitative data using industry standard software and technology, with high proficiency
- Set and maintain global quality standards
- Leads an inclusive organisational culture where staff have opportunities for continuous professional development and are actively contributing to the British Council’s anti-racism action plan and EDI strategy to mainstream EDI and become anti-racist in our cultures and practices within our organisation and in our programmes, particularly through a time of change.
- Leads on planning process for designated portfolio within region according to global sector strategy and programming
- Contributes to pillar/region business strategy
- Strategic leadership of design, development, delivery and closure of projects and or programmes as needed
- Builds and maintains business critical relationships with key clients and partners and with leading partners in the sector with a view to identifying new business opportunities and partnerships for the British Council
- Builds and maintains the government and institutional relationships that the UK needs to succeed in region/country
- Uses sector expertise to provide insight and content for corporate responses to public consultations, representing British Council’s perspective and demonstrating our thought-leadership in relevant external fora
- Provides up-to-date and well-informed senior-level briefings on current and emerging matters in area of expertise, conducting detailed analysis and research, contributing cutting-edge sector knowledge and content to proposals, potentially contributing to the body of literature in their area of expertise
- Promotes and positions the UK education sector in country/region
- Ensures British Council’s value proposition and support to the UK sector is clear, agreed and communicated.
- Lead on business and partnership development strategy for the portfolio, aligning with regional and corporate priorities, systems and processes
- Contribute to the development of strategic responses to partner/ client needs as efficiently and effectively as possible, including developing and promoting new ideas for services
- As with any business that experiences peaks and troughs of activity, there is likely to be a need to work outside office hours from time to time.
Role Specific Knowledge and Experience
The successful candidate will need to possess the following requirements:
- Degree in Economics, Statistics or a Social Sciences / Business -related field, or equivalent
- Quantitative and qualitative research methods
- Demonstrable experience in data collection, analysis and insightful research report –writing
- Project management experience
- Extensive knowledge of UK and international policy in the sector, reform and policy and approaches to internationalisation
- Previous experience of building effective networks across organisations
- Able to lead digital events on basic platforms (Microsoft Teams) ensuring all corporate standards are met, including those for accessibility and safeguarding
- Ability to analyse relevant equality issues.
Essential Requirements:
- Role holder must have existing rights to live and work in the country of application.
Application Closing Date
14th June, 2023.
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2). Schools Project Officer, Nigeria
Location: Lagos, Nigeria
Pay Band: Pay band 4
Contract Type: 2 years fixed term contract
Role Purpose
- To work with the Programme Manager in supporting the delivery of the British Council’s School Education programme.
- The role will include successfully administering activities and projects that delivers value for the schools system across Nigeria.
Main Accountabilities
This post will have the following core functions:
- Project & Contract Delivery: to support the delivery of high-quality events, workshops and project activity working with partners and stakeholders in order to meet sector and country plans. To co-ordinate venues, consultant logistics, guest lists, transport, accommodation, media coverage and photographers, programme development.
- Marketing & Customer Service: To work with the Programme Manager to deliver communication services to all school’s projects including the development and dissemination of project reports and impact stories for external and internal stakeholders through appropriate communication channels including digital and print media.
- Financial Planning & Management: To create and maintain purchase orders and sales orders in line with British Council policies and procedures, ensure good receipting and invoicing of orders to facilitate vendor and consultant payments.
- Scorecard Management: To support the collection, processing and reporting of monitoring and evaluation data gathered from projects in support of the British Council Results and Evidence framework, project logical framework and other evaluation requirements, as needed.
- Contacts Database Management: To develop, update and maintain an up-to-date contacts management database related to project activity
- Delivery of our Equality, Diversity & Inclusion policy in relation to our projects work and in compliance with our policy on Child Protection.
Minimum Requirements
- Bachelor’s Degree in relevant field with a minimum of three years relevant experience
- Knowledge of Nigerian basic and secondary education system
- Previous experience in activity coordination and planning within the following sectors: Education and Schools, Governance and Society and project management
- Role holder must have existing rights to live and work in the country the role is based.
Desirable:
- Managing projects Works with project management systems and procedures, and has a track record of compliance with them as a project team member.
Language requirements:
- Strong written and oral English communication skills.
Remuneration
NGN 7,363,086 / Annum (Gross).
Application Closing Date
6th June, 2023.
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3). Senior Exams Marketing Manager, Nigeria
Location: Lagos
Pay Band: 7
Contract Type: Two (2) Year Fixed Term Contract
Role Purpose
- To lead the development and execution of the cluster / country marketing strategy and plans, ensuring alignment to the regional and global marketing strategy and brand, and to work in partnership with SBUs to ensure that country marketing activities enable required business targets.
- This role will be accountable for the planning, management, execution, and evaluation of plans for the cluster, overseen by the Regional Head of Marketing, Exams.
- They will also provide professional marketing expertise to the Exams SBU within the cluster and play a proactive role in the development of Exams within the region, including business planning.
Main Accountabilities (but not limited to the following)
Strategy and Planning
- Leads the development and execution of Exams marketing strategy and plans in the cluster/country ensuring alignment to the regional and global marketing strategy.
- Leads the planning & execution of product go-to-market plans and annual plans for Exams in the cluster/country, agreeing on the programs, their delivery mechanisms, budgets, and resources with regional marketing and Exams leads.
- Leads the development and execution of Exams campaign strategies to support a variety of routes to market and maximize impact and share of voice while making sure they achieve the regional marketing strategy objectives.
- Leads the deployment of the British Council brand architecture in line with brand management standards across the cluster.
- Ensures that clear and consistent marketing processes are deployed across the cluster/country aligned to agreed global marketing processes.
- Monitors and reports on agreed marketing KPIs for the cluster.
- Works with the Regional Head of Insights to commission and gather insight that supports the identification of opportunities for new product development and proactively shares results with region and SBU colleagues and the Marketing Community of Practice.
Consultancy, Analysis, and Problem-solving:
- Applies advanced marketing expertise to develop and enhance marketing strategies, plans, and approaches for the cluster/country.
- Applies core technical and professional knowledge to identify and assess current state of marketing, define opportunities for improvement and design and develop new or improved practice to drive business growth and reduce duplication of activities and expenditure.
- Builds an in-depth understanding of the cluster operational context and the opportunities and challenges for marketing.
- Makes appropriate linkages to broader issues, strategic business units and region, to ensure that the development of marketing strategies and plans is based on informed business insight and joined-up thinking.
- Proactively seeks internal customer and other stakeholder feedback to monitor satisfaction with the provision of marketing services across the cluster and specialist advice & support, enabling improvements to be made where issues are identified.
Business Development:
- Identifies and implements new marketing approaches and/or techniques that enhance efficiency and wider business impact, ensuring alignment across the cluster/country and to the regional marketing strategy.
- Makes sure that all plans are insights and evidence-led and use the existing tools to evaluate their performance, impact, and return on investment (ROI).
- Leads on emerging trends analysis and monitors opportunities for growth.
- Leads and drives a clear focus on audiences and market segmentation.
- Communicates to colleagues the need for compliance with agreed marketing policies and processes and produces reports to demonstrate compliance as needed.
- Champions the deployment of the British Council brand architecture, monitors compliance and manages interventions to address and resolve reasons for non-compliance.
- Participates as part of the regional marketing team to support implementation and review new processes and operating models.
Subject / Sector Expertise:
- Provides proactive professional advice and support to internal customers to ensure local and Exams specific requirements are high quality, effective and compliant with marketing policy, process and governance.
- Ensures the development of high quality and effective marketing plans and solutions using and sharing marketing expertise.
- Proactively pursues an annual cycle of formally recognised Continuing Professional Development to maintain and deepen their professional expertise.
Commercial and Financial Management:
- Using agreed corporate systems and processes plans and manages the budget for the cluster/country with regards to marketing plans and programmes.
- Conducts quarterly and year-end reporting on progress against plan and deliverables, budget, and management of issues and risks.
- Shows an understanding of value for money and cost-effectiveness in the advice, recommendations, and service support they provide to colleagues in the business teams supporting them to achieve a return on investment (ROI) for the marketing budget.
Relationship and Stakeholder Management:
- Proactively participates in the Marketing Community of Practice developing good working relationships with marketing colleagues across the organisation and the business.
- Develops peer/personal networks within and outside Marketing to enhance own knowledge and expertise.
- Proactively builds and maintains excellent relationships with internal partners and stakeholders to ensure integrated, joined up and future-proofed approaches and solutions.
Leadership and Management
- Plans and prioritises work activities to ensure effective delivery of marketing activities over a quarterly to annual time horizon.
- Shares intelligence, experience and ideas to support global marketing in identifying/developing new ways in which marketing could positively impact upon the British Council’s operational efficiency and effectiveness.
Role-specific Knowledge and Experience
Essential requirements:
- University Degree qualification in Marketing or Business
- Significant experience in a marketing position at a national level within a large and complex organization
- Demonstrable experience in developing marketing strategies and plans
- Demonstrable experience in managing supplier relationships
Desirable:
- Relevant professional accreditations e.g. CIM, Melcrum, GCN, CIPR, WOMMA etc.
- Experience in a global organization
- Evidence of successful line management of a small team remotely
- Experience in Exams market
Language Requirements:
- Strong written and oral English communication skills.
- Role holder must have existing rights to live and work in the country the role is based.
Salary
N18,180,443 Gross Per Annum
Application Closing Date
14th June, 2023 (23:59 East Africa Time).
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4). CMR and Logistics Officer
Location: Abuja
Pay Band: BRC-4-F
Contract Type: Indefinite Contract
Role Purpose
- The purpose of this role is to support the safe handling in accordance with compliance standards, of confidential materials during the multiple exchanges in country/location.
- This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR).
Main Accountabilities
- Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
- Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly
- Carries out instructions and requests from Cluster operations and Operations Manager efficiently and effectively.
- Ensures adherence to CMR standards and management as set forth and carries out frequent random checks to proactively prevent issues from arising.
- Manages courier SLA/performance standards and builds relationship with courier service provider in country, so that quality of services and cost elements are in accordance with standards.
- Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
Minimum Requirements
- University Degree in any subject or relevant qualification
Desirable:
- Experience of supporting delivery of computer-based exams
- Experience in managing logistics and/or procurement
Role Specific Knowledge and Experience:
- Experience working in an operations environment managing confidential materials
- Working in a challenging environment operating against very tight deadlines
- Experience working in a compliant and regulated environment
- Has the ability to build relationships with external stakeholders (i.e. exam boards)
- Experience of working in a high volume, busy operational environment, delivering to standard
- Experience managing teams
Salary
N7,363,086.00 Annually plus benefits
Application Closing Date
6th June, 2023 (23:59 South Africa Time_ .
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5). Test Day Coordinator
Location: Lagos, Nigeria
Contract Type: One (1) Year Fixed Term Contract
Pay Band: BRC-4-F
Role Purpose
- The purpose of this role is to ensure effective and efficient delivery of Exams in Nigeria.
- To manage Venue Supervisor engagement, relationship, and performance.
- To co-ordinate and manage any risk or issue resolution, including co-ordination of customer (candidate) communication directly or through customer services.
- To be point of contact for Venues/Test Day Supervisors on test day.
- To work closely with Operations staff colleagues to ensure exam registration and paper delivery are in place for test day and oversight on post-test activities.
Main Accountabilities
- Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes.
- Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly.
- Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.
- Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications
- Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
- Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
- Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly or monthly time horizon.
Qualifications
- University Degree in any subject or relevant qualification
Role Specific knowledge and experience:
- Experience working in a busy operational environment delivering high levels of customer service.
- Ability to ensure compliance, risk, and security standards are monitored and maintained
- Role holder must have existing rights to live and work in the country the role is based.
- Role holder may be required to work on weekends and to supervise in centres outside of primary base.
Desirable:
- Experience of supporting delivery of computer-based exams
Language requirements:
- Fluency in written and spoken English
Salary
NGN7,363,086.00 / annum plus benefits
Deadline: 4th June 2023; 23:59 South Africa Time
How to Apply: Interested and qualified candidates should use the links below to apply: