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Vacancies at Wema Bank Plc

Kano and Bayelsa

Company Info

Large organization

200 + Employees

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

1). Zonal Manager (North)

Location: Kano

Job Type: Full time

Job Summary

  • To drive business development and execution of branches sales plans to achieve desirable profitability across the zone.
  • To collaborate with Business Development Managers (BDM) in ensuring that all customers receive an exceptional and consistently high-quality service.
  • To manage available resources e.g. systems, processes, staff (relationship officers and marketing associates) and to ensure staff development and growth.
  • To ensure that a strong customer-focused service culture becomes entrenched in all the Branches across the zone.

Key Responsibilities/Accountabilities
Sales management:

  • Responsible for building market position by locating, developing, defining, negotiating and closing business relationships across the Zone
  • Responsible for discovering and securing new project opportunities from clients within the given geographical territory
  • Responsible for heading up the business development expansion in new markets as well as continued expansion among existing clients within the Zone
  • Driving peak performance and marketing success for all business development staff across the Zone.

Customer service:

  • Manages the zones resources to ensure delivery and maintenance of customer service standards at all times and at every service outlet within the zones, by putting the right people in the right places and also by enabling their self- development (coaching and training) for improved service delivery.
  • Recommends product or service enhancements to improve customer satisfaction and sales potential
  • Manages and oversees the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
  • Identifies opportunities to migrate customers to more appropriate, cost effective channels.
  • Ensure that the branch premises, furniture, fittings and operating systems are well maintained and that they are at all times user friendly to both Staff and its Customers.

Risk management:

  • Accountable for maintaining high data quality standards by ensuring information captured in the bank’s systems and documentation by teams are correct and maintained in a timely manner
  • Manage the risk management process for the designated customer portfolio and be accountable for the on going monitoring of credit quality and compliance with bank’s policies
  • Develop close relationships with risk, operation and product to ensure delivery of quality products and services to customers
  • Primarily responsible for all loan applications approved within zone including timely completion and approval within quality parameters determined by the bank’s lending policy
  • Ensure a safe environment that allows all staff across the Bank the ability to escalate and discuss issues and risks with their leader or LOR
  • Accountable for operating responsibly within the parameters of your approved delegations

Financial management:

  • Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
  • Drives and manages the net profitability of the branch; ensure effective management of revenue collection and expenditure control
  • Primarily responsible for achieving Zone performance targets
  • Drives the growth of deposits, loans and overdrafts to increase profitability of the branches within the zone.

People management:

  • Responsible for inspiring, motivating, leading and managing the team.
  • Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
  • Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
  • Ensures skills assessments and competency-based training takes place as and when required.
  • Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
  • Creates an environment in which learning, and development are emphasized and valued.
  • Takes personal responsibility for coaching and mentoring others.
  • Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
  • Promotes a culture where the values of the Bank are seen to be ‘alive’

Requirements
Below are qualifications required to work as a Zonal Manager:

  • Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
  • Specialized knowledge: Minimum of 8 – 12years cognate experience
  • Digitally Savvy
  • Superb interpersonal skills.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly
  • Ability to work well with others and lead a team
  • Ability to manage people and solve problems.

Application Closing Date
31st May, 2024..

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2). Commercial Relationship Management Officer

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Location: Bayelsa
Job Type: Full time

Job Summary

  • The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
  • To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

  • Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Strong communication and interpersonal skills and the ability to build and maintain relationships.
  • To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
  • To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
  • Manages and maintains current commercial business relationships and seek new accounts through sales.
  • Giving sales presentations to a range of prospective customers and engage in frequent storm
  • Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
  • Effectively convert service recovery to business opportunities and sustain client loyalty.
  • Visiting clients and potential customers to evaluate needs or promote products and services.
  • Coordinating sales efforts with marketing programs

Risk management:

  • Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
  • Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
  • Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  • Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
  • Ensure all documentation is valid and complete in assigned portfolio.
  • Adhering to the Bank’s policies and procedures

Financial management:

  • Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
  • Analyze financial statements of new customer and evaluate all loan documents.
  • Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
  • Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
  • Negotiating all contracts with prospective customers
  • Answering customer questions about credit terms, products, prices and availability

Customer service:

  • Deliver and always maintain customer service standards, for improved service delivery.
  • Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  • Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
  • Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
  • Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
  • Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
  • Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
  • Advice customers on financial services
  • Handles customer complaints and solve problems.
  • Engaging customers on banking products and services
  • Approach and sign on new customers

People management:

  • Collaborate with peers in the branch to ensure effective support and service delivery.
  • Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
  • Role model and live the Bank’s values while adhering to all corporate HR policies.
  • Exhibit Good leadership skill.

Requirements
Below are qualifications required to work as a Commercial, RMO:

  • Education: Minimum of First Degree in any Discipline. Additional Qualification will be an Added Advantage
  • Specialized knowledge: Minimum of 5 – 8 years cognate experience
  • Professional Certification: CIBN
  • Experience: Sales and Marketing
  • Digitally Savvy
  • Superb interpersonal skills.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly.
  • Ability to work well with others and lead a team.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should use the links below to apply:

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