Workplace Management, CRM, and Payroll Implementation Specialist at Thriving Diamonds

Thriving Diamonds is a digital service company, providing information and selling digital products.

Job Title: Workplace Management, CRM, and Payroll Implementation Specialist

Location: Nigeria

Job Summary

• We are seeking a skilled professional to join our team as a Workplace Management, CRM, and Payroll Implementation Specialist.
• This role combines expertise in workforce management, CRM implementation, and payroll systems to optimize our organization’s operations, customer relationships, and payroll processes.

Responsibilities
Workforce Management:

• Develop and manage accurate forecasting models for workforce needs
• Create effective work schedules to maximize resource efficiency
• Analyze historical data to improve forecasting accuracy and scheduling strategies

CRM Implementation:

• Lead end-to-end deployment of CRM systems, aligning with business requirements
• Design and configure CRM platforms to meet client needs
• Provide training and support for successful CRM adoption
• Monitor system performance and troubleshoot issues

Payroll Implementation:

• Configure payroll systems according to company policies and compliance requirements
• Assist in migrating payroll data from legacy systems to new platforms
• Ensure data integrity through cross-checking and auditing
• Develop and interpret specifications for interfaces with other systems
• Ensure payroll processes comply with federal, state, and local regulations

General:

• Collaborate with cross-functional teams to ensure seamless implementation across all systems
• Prepare and distribute regular performance reports to management
• Provide training and support for HR and payroll staff on new systems and processes
• Participate in system testing, identify issues, and support the resolution process
• Stay updated with industry trends and best practices

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or related field
• 5+ years of experience in workforce management, CRM implementation, or payroll systems
• Strong analytical and mathematical skills
• Proficiency with workforce management tools, CRM platforms (e.g., Salesforce, HubSpot), and payroll software
• Excellent communication and interpersonal skills
• Experience with data migration and system integration
• Knowledge of programming languages or system customization is a plus
• Bring your own device
• Experience working with offshore team

Required Skills:

• Data analysis and interpretation
• Project management
• Problem-solving
• Time management
• Customer service orientation
• Adaptability to new technologies
• Attention to detail and accuracy.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their Resume and Portfolio to: [email protected] using the Job Title as the subject of the mail.

Note

• This role offers an opportunity to make a significant impact on our organization’s efficiency, customer relationships, and payroll processes.
• The ideal candidate will be detail-oriented, customer-focused, and passionate about leveraging technology to drive business success across multiple domains.